ZACHARY WILLCOX
Moorpark
Summary
Reliable professional with extensive customer service experience. Proven ability in cash handling and conflict resolution, consistently enhancing client satisfaction. Adept at product sales and maintaining high standards of organization, contributing to a positive client experience. Committed to teamwork and adaptability in fast-paced environments.
Looking to transition into new field where these transferrable skills can make meaningful impact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Golf Pro Shop Assistant
Moorpark Country Club
06.2022 - 08.2023
- Assisted customers with golf equipment selection and merchandise inquiries.
- Helped manage inventory levels
- Operated point-of-sale system for transactions and membership renewals.
- Maintained cleanliness and organization of pro shop
- Resolved issues promptly to maintain high satisfaction levels among clientele.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong rapport with customers and created positive impression of business.
Fitness Center Attendant
The Four Seasons Hotel
08.2021 - 06.2022
- Maintained cleanliness and organization of fitness equipment and facilities.
- Assisted guests with inquiries about fitness services.
- Ensured safety protocols were followed by monitoring activity in the fitness center.
- Conducted regular inspections of gym equipment for maintenance needs.
- Assisted event setup for specialized outdoor classes
Sales Associate
Tj Maxx Dept Store
09.2020 - 08.2021
- Assisted customers in locating merchandise
- Organized sales floor and ensured visual merchandising standards
- Processed transactions accurately and efficiently, handling cash and electronic payments with attention to detail.
- Managed returns, exchanges and refunds in accordance with store policy.
- Resolved customer complaints with patience and understanding, restoring customer confidence as acting Lead Backup Associate
Medical Assistant Intern
Community Pediatrics Medical Group
09.2019 - 03.2020
- Education provided as part of Moorpark High School Health Science Academy
- Assisted and observed Physicians with patient care
- Supported laboratory tasks such as specimen collection, processing, and documentation for timely results.
- Obtained Certification through American Red Cross-ADULT AND PEDIATRIC First Aid/CPR/AED 2020
Education
Bachelor of Science - Marketing And Advertising
Grand Canyon University
Phoenix, AZ04-2026
Skills
- Cash handling
- Reliable and responsible
- Customer service
- Conflict resolution
- Professional and helpful
- Product sales
- Adaptability
- Events planning assistance
- Work Ethic
- Punctual
- Teamwork
Certification
Food Handlers Certification 2025-2028
Adult and Pediatric First Aid/CPR/AED (American Red Cross)2020
Timeline
Golf Pro Shop Assistant
Moorpark Country Club
06.2022 - 08.2023
Fitness Center Attendant
The Four Seasons Hotel
08.2021 - 06.2022
Sales Associate
Tj Maxx Dept Store
09.2020 - 08.2021
Medical Assistant Intern
Community Pediatrics Medical Group
09.2019 - 03.2020
Bachelor of Science - Marketing And Advertising
Grand Canyon University