Zachary viehbacher
Calabogie,Ontario
Summary
Energetic and performance-driven customer sales representative with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Excellent communication and interpersonal skills with the ability to respectfully interface with executives from various departments and divisions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Rapid Intervention Team Member
RH Plus Medical Inc.
04.2023 - Current
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Delivered compassionate care to patients with a variety of medical emergencies, including head injuries, traumas, shock and respiratory distress.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Responded to daily emergencies and worked alongside firemen and EMTs.
- Reduced accident rates by proactively addressing hazards and promoting a culture of safety among team members.
- Assisted in the investigation of accidents and near-misses, identifying root causes and implementing preventive measures.
Volunteer Firefighter/Trainer
Greater Madawaska Fire Department
03.2021 - Current
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Maintained a safe training environment by enforcing safety protocols during all practical exercises.
- Evaluated trainee progress and adjusted instructional methods accordingly for optimal learning outcomes.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Plumbing and Electrical Distribution Sales Associate
Home Hardware Stores Ltd.
09.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Scheduled pickups and deliveries to maintain smooth operations.
- Uncovered and resolved errors with minimal oversight.
- Collaborated with sales teams to create promotional strategies that effectively moved surplus inventory or seasonal items.
Glass and Screen Window Repair Specialist
Home Hardware Stores Ltd.
09.2018 - 08.2020
- Maintained accurate records for all completed repairs, enabling quick reference in case of future issues.
- Upheld high-quality standards for all completed repairs, resulting in increased customer trust and repeat business.
- Increased customer satisfaction by providing timely and efficient repairs on various glass windows and screens.
- Built screens from scratch based on customers' dimensions.
- Mentored junior technicians, sharing best practices and guiding them through challenging repair tasks.
- Conducted thorough quality checks before returning repaired devices to customers, ensuring full functionality restoration.
- Completed all repair and maintenance activities promptly and to high quality standards.
Education
Firefighter Education And Training Diploma -
Humber College
Toronto, ON01.2018
OSSD -
Parkdale Collegiate Institute
Toronto, On01.2015
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Flexible Schedule
- Attention to Detail
- Clear Communication
Certification
- NFPA 472 Hazardous Materials certificate
- Standard First Aid /AED Level C
- DZ License
- National TIM Responder Certificate
Additional Information
Value contributing to the community, Interests include hockey, golf, sailing, cooking, clay work, and physical fitness, Demonstrated effectiveness within a team environment - work, sports, and community, Strong sense of responsibility
Phone
613-752-0746, 416-320-6388
Timeline
Rapid Intervention Team Member
RH Plus Medical Inc.
04.2023 - Current
Plumbing and Electrical Distribution Sales Associate
Home Hardware Stores Ltd.
09.2021 - 02.2023
Volunteer Firefighter/Trainer
Greater Madawaska Fire Department
03.2021 - Current
Glass and Screen Window Repair Specialist
Home Hardware Stores Ltd.
09.2018 - 08.2020
OSSD -
Parkdale Collegiate Institute
- NFPA 472 Hazardous Materials certificate
- Standard First Aid /AED Level C
- DZ License
- National TIM Responder Certificate
Firefighter Education And Training Diploma -
Humber College
Similar Profiles
Robert BanuelosRobert Banuelos
Customer Experience Representative at RHCustomer Experience Representative at RH
Philip AustinPhilip Austin
Excel Liaison at RHExcel Liaison at RH
Arleen SteevenszArleen Steevensz
Assistant/ Store Leader at RH (Restoration Hardware) OutletAssistant/ Store Leader at RH (Restoration Hardware) Outlet