- Getting involved in local advocacy groups to promote positive change in the community
- Fundraising Events
- Offering time and support to shelters for the homeless, women, and animals
- Community Cleanup
- Homelessness Outreach
Zachary Trail
Los Angeles
Summary
Dynamic customer service professional with a proven track record at Top Tobacco LLC, excelling in customer engagement and conflict de-escalation. Recognized for consistently delivering exceptional service, achieving high client satisfaction, and meeting sales goals through effective communication and problem-solving skills. Committed to optimizing customer experiences and fostering positive relationships.
Overview
8
8
years of professional experience
Work History
Customer Service
Top Tobacco Llc
02.2013 - 07.2021
- Displayed very good communication and customer service skills.
- Used excellent customer service skills in addressing passengers' needs.
- Greeted customers and provided outstanding customer service.
- Provided comprehensive customer service to drive client satisfaction.
- Received consistent excellent feedback on work quality and customer service.
- Met sales goals by offering excellent customer service.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings [Number]%.
- Provided extraordinary customer service to clients.
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained in-store presence to provide excellent customer service.
- Worked with customer service to handle escalated customer issues.
- Managed business customer service, responding to requests and concerns promptly.
- Provided exceptional customer service and consistently performed quality services.
- Greeted customers at counter and provided excellent customer service.
- Answered client queries and complaints to provide strong customer service.
Education
High School Diploma -
Roosevelt High School
Los Angeles, CASkills
- Residential customer service
- Customer service optimization
- Customer service and engagement
- Customer service delivery
- Customer service abilities
- Customer service analysis
- Excellent customer service
- Customer service skills
- Customer service
- Foodservice experience
- Customer response
- Customer serviced
- Customer services
- Customer conflict de-escalation
- Inbound customer calls
- Customer transactions
- Customer services and information
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Drove record-high sales that elevated the store's ranking in the company from #25 to #7.
Affiliations
- Society of Human Resource Management
- International Association of Administrative Professionals
- National Association of Social Workers
Interests
Timeline
Customer Service
Top Tobacco Llc
02.2013 - 07.2021
High School Diploma -
Roosevelt High School
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