Zachary St-Pierre

- Working on team of 4 to support North American client base
- Analyze, research and solve issues working in conjunction with both Sales and Engineering teams
- Gather knowledge and fix issues regarding integrations with 3rd party Tax Software (Xero, Quickbooks, Karbon, etc.)

• Assisted in selecting and fitting garments and accessories, helping clients dress more fashionably for events.
• Collaborated with clients to organize and restyle wardrobes, utilizing both pre-existing and new pieces.
• Greeted customers and helped with product questions, selections and purchases.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

• Built and managed accurate sales pipeline to maintain high volume of activity.
• Won new business by articulating full value of company's capabilities to prospects.
• Utilized Salesforce & Outreach to manage sensitive client information and update existing and new client profiles.
• Directed customer leads to Account Executives for further assistance.
• Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.

• Consistently in top percentiles of Customer Satisfaction, Interactions Completed and Quality Assurance for all agents.
• Helped develop mentoring program for new hires guiding them through first 2 months with Fullscript ensuring they were following company protocols and developing good habits while building relationship with tenured agent.
• Organized and run Team Meetings, Mentoring workshops and Knowledge Gap meetings.
• Regularly left in charge of Team during periods of absence from Team Lead (vacation, sick days, etc.)

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls & chats promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.