Zachary Ssenkungu

Sales and Negotiation

• Prospecting and Lead Generation: Identified and pursued high-value business opportunities through targeted market analysis, including B2B lead acquisition, and outreach.
• Sales Pitching and Closing: Delivered persuasive presentations to business clients, and effectively negotiated contracts to secure mutually beneficial deals.
• Account Management: Strengthened client relationships, drove revenue growth, and expanded key B2B accounts by understanding their unique needs and providing tailored solutions. Strategic Marketing.
• Market Research & Analysis: Conducted in-depth market analysis to understand trends, competitors, and customer needs.
• Digital and Content Marketing: Leveraged online platforms and created engaging content to attract and retain clients.

Communication and Interpersonal Skills

• Verbal and Written Communication: Presented clear, impactful proposals, and maintained professional correspondence.
• Relationship Building: Cultivated and sustained strong relationships with clients, partners, and internal teams.

Strategic Thinking and Problem-Solving

• Business Acumen: Applied strategic insights to align business objectives with market opportunities.
• Problem Resolution: Addressed challenges proactively, and implemented effective solutions to drive results.

Customer Relationship Management (CRM).

• CRM Expertise: Proficient in using CRM software to manage client data, track interactions, and analyze trends.
• Customer retention: Designed strategies to enhance loyalty and long-term engagement.
• Feedback Integration: Acted on customer feedback to improve service delivery and satisfaction.

Financial Acumen

• Budget Management: Controlled budgets to maximize profitability, and resource allocation.
• ROI Analysis: Assessed campaign effectiveness to optimize investments.
• Pricing Strategy: Formulated competitive pricing models to balance value and profitability.

Project Management

• Planning and Execution: Directed complex projects with strict timelines, budgets, and performance goals.
• Team Leadership: Motivated and coordinated teams to achieve operational excellence.
• Risk Mitigation: Identified and addressed risks to ensure smooth project delivery.

Networking and Business Development

• Relationship Building: Established partnerships and leveraged networks to identify growth opportunities.
• Market Expansion: Conducted research and implemented strategies to grow market share and revenue.
• Industry Representation: Represented the organization at conferences, trade shows, and networking events.

Performance and Innovation

• Tracked performance metrics such as lead conversions and ROI to refine business strategies.
• Proposed process improvements to enhance efficiency and competitiveness.

Supplier Relationship Management.

• Supplier Evaluation and Development: Assessed suppliers based on quality, reliability, and cost, and collaborated to enhance their capabilities.
• Performance Monitoring: Tracked supplier performance, and implemented improvement initiatives.
• Strategic Partnerships: Fostered strong supplier relationships to align with business objectives.

Cost Management.

• Cost Analysis: Identified cost-saving opportunities through detailed expenditure reviews.
• Budget Oversight: Managed procurement budgets and forecasted expenses to optimize spending.
• Total Cost of Ownership (TCO): Analyzed lifecycle costs to make informed purchasing decisions.

Contract Management.

• Contract Drafting and Negotiation: Created comprehensive, legally sound contracts, and secured favorable terms.
• Compliance Assurance: Ensured all procurement activities adhered to organizational policies and regulations.
• Risk Mitigation: Proactively identified and addressed contract and supplier-related risks.

Strategic Sourcing.

• Market Analysis: Conducted market research to stay ahead of trends, and secure a competitive advantage.
• Category Management: Directed procurement activities for specific categories of goods and services.
• Supplier diversity: Promoted diversity in the supplier base to encourage innovation and competitiveness.

Interpersonal and Leadership Skills

• Networking: Cultivated professional relationships with key industry players.
• Cross-Functional Collaboration: Partnered with sales, operations, and finance teams to align procurement with organizational goals.
• Team Leadership: Directed procurement initiatives, and mentored team members to build expertise.

Continuous Improvement.

• Process Optimization: Streamlined procurement processes through efficiency-focused strategies.
• Lean Procurement: Applied lean principles to reduce waste and enhance value.
• Industry Expertise: Maintained up-to-date knowledge of procurement trends and best practices.

Performance and Reporting.

• Negotiated vendor contracts to secure cost-effective pricing, and favorable terms.
• Conducted regular vendor performance reviews to ensure quality and compliance.
• Prepared detailed reports on purchasing activities, budget expenditures, inventory levels, and supply shortages.

Policy and Compliance.

• Developed and enforced policies for effective procurement management.
• Ensured compliance with legal and regulatory standards across all procurement activities.
• Resolved supplier disputes involving defective goods, or delays in delivery.

Career Counselling and Guidance.

• Career Assessment: Evaluated clients' skills, interests, and goals to determine career pathways.
• Individual Development Plans: Designed personalized action plans to help clients achieve their career objectives.
• Job Search Strategies: Coached clients on resume writing, cover letter preparation, interview techniques, and networking.

Training and Development.

• Skill Development: Identified and nurtured essential skills for career advancement.
• Workshop Facilitation: Designed and led workshops on topics such as communication, problem-solving, and workplace readiness.
• Resource Provision: Equipped clients with tools and resources to enhance job search efforts and employability.

Assessment and Evaluation.

• Progress Monitoring: Tracked clients' development toward achieving career goals.
• Constructive Feedback: Provided actionable feedback to improve job search strategies and workplace skills.
• Outcome Measurement: Evaluated coaching effectiveness and refined strategies for better results.

Administrative and organizational skills.

• Case Management: Maintained comprehensive records of client interactions, progress notes, and outcomes.
• Program Development: Created and implemented programs to enhance career services and job readiness.
• Time Management: Effectively managed time to meet the needs of multiple clients and tasks simultaneously.

Employment Services and Outreach.

• Employer Negotiations: Advocated on behalf of clients to secure fair wages, benefits, and work conditions.
• Community Engagement: Conducted outreach to connect with potential employers, and create job opportunities.
• Labor Market Research: Analyzed local and industry trends to align clients' skills with market demands.

Coaching and Practical Support

• Mock Interviews: Conducted practice interviews to prepare clients for real-world scenarios.
• Workplace Readiness: Guided clients in understanding workplace behavior, expectations, and task execution.
• Independence Development: Implemented strategies to enhance clients' confidence and independence across professional settings.

Collaboration and professionalism.

• Partnered with other service providers and professionals to deliver holistic career support.
• Advised clients on educational options and professional development opportunities to enhance employability.

Operational Management.

• Inventory Control: Monitored and managed inventory to maintain optimal supply levels, while minimizing waste.
• Procurement and Vendor Coordination: Processed orders and ensured timely delivery of food and supplies from reliable vendors.
• Equipment Maintenance: Oversaw maintenance and repairs to keep kitchen equipment in optimal working condition.
• Compliance: Ensured adherence to sanitation regulations and food safety standards.

Staff Management.

• Scheduling and Coverage: Created and managed staff schedules to maintain adequate shift coverage.
• Training and Onboarding: Trained new team members on kitchen protocols, safety standards, and food preparation techniques.
• Performance Oversight: Monitored staff performance, and provided constructive feedback to enhance productivity and quality.
• Conflict Resolution: Addressed and resolved workplace disputes to maintain a positive, collaborative work environment.

Financial and administrative skills.

• Budget Management: Assisted with managing budgets and setting cost-effective limits for supplies and inventory.
• Reporting: Prepared detailed weekly, monthly, and annual reports for inventory levels, expenses, and operational audits.
• Process Improvement: Conducted evaluations of current kitchen operations, and implemented strategies for increased efficiency.

Leadership and team collaboration.

• Directed day-to-day kitchen operations, including food production, staff coordination, and safety practices.
• Provided guidance on talent development, employee engagement, and team leadership to foster a motivated workforce.
• Collaborated with stakeholders to align kitchen operations with organizational goals and best practices.

Food Safety and Risk Management

• Conducted risk assessments to ensure compliance with food safety management systems.
• Advised on corrective actions to address non-compliance and improve safety protocols.

Operational Excellence.

• Ensured timely preparation and high-quality meal production while adhering to health and safety standards.
• Utilized kitchen tools and technology to enhance food preparation processes, and operational efficiency.
• Researched and integrated innovative kitchen technologies to streamline workflows and improve outcomes.

Strategic Operational Management.

• Operational Strategy Development: Designed and executed strategies to enhance efficiency, reduce costs, and improve customer satisfaction.
• Policy Implementation: Developed and enforced operational policies and procedures to streamline workflows and ensure compliance.
• Process Improvement: Analyzed existing processes, and implemented new systems to optimize productivity and performance.

Financial and Resource Management.

• Budgeting and Cost Control: Created and managed annual budgets, identified cost-saving opportunities, and monitored financial performance.
• Vendor Negotiations: Maintained strong relationships with vendors to secure optimal pricing and terms.
• Inventory Oversight: Monitored inventory levels, and coordinated purchasing to maintain adequate supplies while minimizing costs.

Team Leadership and Development.

• Staff Management: Recruited, trained, and managed staff across multiple departments, fostering a collaborative and motivated workforce.
• Training Programs: Coordinated employee training to ensure compliance with policies and procedures, and supported skill development.
• Employee engagement: Implemented recognition programs and team-building activities to enhance morale and performance.

Customer Experience and Quality Assurance.

• Customer Service Excellence: Resolved escalated complaints promptly, while maintaining high service standards.
• Quality Assurance: Established processes to ensure consistent delivery of high-quality products and services.
• Customer Experience Enhancement: Developed strategies to improve customer satisfaction through product innovation and service optimization.

Cross-Functional Collaboration

• Interdepartmental Coordination: Worked with marketing, sales, and other teams to align goals, and ensure seamless service delivery.
• Project Management: Oversaw product development initiatives from concept to completion, ensuring timely, and successful execution.

Performance Monitoring and Reporting.

• Metrics and Reporting: Reviewed performance metrics, and created detailed reports to identify areas for improvement.
• Goal Setting and Progress Review: Conducted regular meetings with department heads to evaluate progress against objectives.

Regulatory Compliance and Risk Management.

• Regulatory Adherence: Ensured compliance with all local, state, and industry regulations, including food safety, and operational standards.
• Risk Mitigation: Identified potential risks and implemented strategies to address them proactively.

Business Growth and Market Alignment.

• Promotional Campaigns: Partnered with the marketing team to develop campaigns that drove revenue growth.
• Customer Insights: Leveraged market trends and customer feedback to guide product offerings and service delivery strategies.