Summary
Overview
Work History
Education
Languages
volunteer experience
Certification
courses and trainings
Accomplishments
hobbies and interests
references
Timeline
Generic

Zachary Simpson

Saint-Lazare,Canada

Summary

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Security Guard

GardaWorld
11.2022 - Current
  • Responded to diverse hospital Codes, including physical altercations, missing persons, and cardiac arrests, showcasing effective crisis management skills.
  • Interacted daily with individuals in emergencies or mental health crises, providing empathetic care and maintaining effective communication with hospital staff, public service workers, and law enforcement professionals.
  • Produced detailed reports, including incident, accident, arresting, and vehicle break-and-enter reports, highlighting strong attention to detail and compliance with documentation protocols.
  • Managed traffic flow post-crash on hospital property, ensuring safety and order, while enforcing hospital policies, including restrictions on smoking and illegal parking.
  • Applied de-escalation techniques to handle conflicts, maintained a calm and secure environment, and conducted a citizens' arrest for trespassing on hospital property, demonstrating a commitment to security and public safety.

Bartender & Waiter

Embers
12.2021 - Current
  • Engaged in a high-stress environment, crafting 100 cocktails per shift with precision, efficiency, and adaptability, consistently trusted with closing late shifts, showcasing reliability and commitment.
  • Managed bartender, waiter, and busboy duties efficiently, handling tasks from taking orders to restocking supplies, contributing to a well-organized and smoothly run operation.
  • Enforced health department regulations to ensure a safe and hygienic atmosphere, demonstrating a commitment to compliance and the well-being of patrons.
  • Delivered checks and collected bill payments with efficiency and accuracy, maintaining professionalism in financial transactions.
  • Communicated orders effectively, contributing to kitchen efficiency, and provided exceptional service with comprehensive menu knowledge, addressing customer inquiries about portions, ingredients, and allergies, while proactively upselling products for enhanced customer satisfaction and revenue.

Bartender & Waiter

Whitlock Golf & Country Club
06.2020 - 11.2021
  • Demonstrated adaptability during the challenging pandemic, managing keys and security codes to enhance workplace security.
  • Cultivated positive relationships with club members, elevating their overall experience in a welcoming environment.
  • Excelled in a bustling atmosphere, providing exceptional customer service to 75 clients, ensuring compliance with health regulations, and optimizing kitchen efficiency.

Graphic & Web Designer

BizBiz Share
05.2019 - 12.2020
  • Communicated project details to the board of directors daily, ensuring alignment with organizational goals. Presented work to superiors and maintained open communication channels.
  • Managed multiple graphic design tasks concurrently, troubleshooting issues, and ensuring visually appealing, on-brand final graphics.
  • Demonstrated flexibility in schedule, adapted to workload demands, and secured a position after a positive internship experience. Maintained attention to detail, successfully conceptualized visuals based on project requirements, and handled troubleshooting of graphic design-related issues.

Bus Boy

Chateau du Lac
11.2019 - 03.2020
  • Demonstrated flexibility with late-night hours, consistently working until 4:30 am, efficiently managing a crowded bar with 100 clients under the influence.
  • Exceeded expectations, reducing overhead costs by restocking bar necessities, maintaining organization, and optimizing staff utilization.
  • Navigated the entire bar, including stockroom, backroom, bar, and terrace, effectively clearing glassware in a loud environment with live bands and DJ nights.

Sales Representative

HGregoire Mitsubishi
08.2019 - 10.2019
  • Advised clients on vehicle selection, negotiated advantageous deals, and built strong relationships with a diverse clientele.
  • Demonstrated a strong work ethic, consistently managing 12-hour shifts four days a week, and successfully selling over 15 vehicles with minimal prior sales experience.
  • Regulated own schedule, acquired extensive vehicle knowledge, and facilitated personalized follow-ups with clients, showcasing effective communication and customer service skills.

Supervisor

A&W
08.2017 - 08.2019
  • Managed diverse team with responsibilities from breaks to task delegation, leading by example during high-stress periods, and exhibiting flexibility in shift preferences.
  • Enforced company policies, maintained cleanliness and respect within the team, actively participated in finding proactive solutions to employee-raised issues during team meetings.
  • Secured a position with key and security code access, balanced cash registers, played a key role in training new staff, and prioritized workplace safety through pre-shift environment inspections.

Cook

A&W
07.2016 - 08.2017
  • Attended team meetings, actively participated in problem-solving, and exceeded expectations, earning a promotion.
  • Adapted to varied shift needs, ensuring high cleanliness standards, preparing diverse meals, and staying productive during downtime through tasks like cleaning and organizing.

Ski Instructor

Mont-Rigaud
12.2014 - 03.2016
  • Trained and attained Instructor Level I, teaching up to 3 people at the same time skiing basics, including young children aged four to seven.
  • Evaluated and reported students' skills to parents, assessed progress during and after an eight-week course, and demonstrated adaptability and effective communication in an unpredictable work environment.

Bus Boy

Mont-Rigaud
12.2013 - 03.2014
  • Efficiently managed tray cycling, cleaning, and restocking in a crowded environment with 80 clients, showcasing facility maintenance efficiency.
  • Effectively oversaw restocking of food and drink inventory, replaced garbage bags, and cleaned tables between client uses, contributing to a well-maintained and orderly environment.

Education

Honours Bachelor of Arts Major Conflict Studies -

Saint Paul University
Ottawa, ON
04.2024

Police Foundations Diploma - Honours -

Algonquin College
Ottawa, ON
04.2022

Indigenous Studies Certification -

University of Alberta
Edmonton, AB
02.2022

Graphic & Web Design CEGEP Diploma -

John Abbott College
Ste-Anne-De-Bellevue, QC
05.2019

Quebec Secondary School Diploma -

Cite-des-Jeunes
Vaudreuil, QC
06.2015

Languages

English & French
Native or Bilingual

volunteer experience

Franco Impact Canada – Conference-Expo 2023

  • Date: 06/05/23
    Location: 260 McArthur, Ottawa, Ontario
    Responsibilities: Parking lot surveillance, accompanying important persons, monitoring the exposition room, directing guests based on schedule (conference, lunch, exposition start and end).

Guides Canins – Dog Kennel & Agility Facility

  • Duration: 04/2021-08/2022
    Location: Saint-Lazare, Quebec
    Responsibilities: Cleaning up after 20 dogs (interior/exterior of kennels), feeding and walking dogs of various sizes and breeds, training dogs in basic skills, and performing general physical examinations.

18th Annual John Abbott College Fundraising Golf Tournament

  • Date: 06/08/21
    Location: Hudson, Quebec
    Responsibilities: Setting up tents for volunteers between golf holes, guiding tournament participants, and providing snacks and beverages from assigned tent.

Certification

  • Security Guard License (Ontario), SERCO
  • Certified Emergency First Aid (Ontario), Canadian Group Emergency Training Inc. - Emergency First Aid & CPR - C
  • Certified First Aid and CPR (Quebec), CNESST - Level C and Automated External Defibrillator (AED)
  • Quebec G-Class Driver’s License

courses and trainings

  • 02/2023, Use of Force Training, GardaWorld, Ottawa, ON
  • 01/2023, CODE WHITE Training, Montfort Hospital, Ottawa, ON
  • 08/2022, Online Training - Security Guard (Ontario), Garda World Online
  • 01/2022-03/2022, CPTED Training: Level 1, Algonquin College, Ottawa, ON
  • 12/2021, Canadian Restricted Firearms Safety Course, Arcane Defence, North Glengarry, ON
  • 11/2021, Canadian Unrestricted Firearms Safety Course, Arcane Defence, North Glengarry, ON
  • 11/2021, Naloxone Training, Algonquin College, Ottawa, ON

Accomplishments

  • 2022 Academic Scholarship - Saint-Paul’s University, Ottawa, ON
  • 2021-2022 Four Dean’s Honour Letters - Algonquin College, Ottawa, ON
  • 2019 Academic Success Award - John Abbott College, Ste-Anne-De-Bellevue, QC
  • 2018 Flag Football Division 6 Champions - Flag Plus, Montreal, QC
  • 2015 Ultimate Frisbee Mixed Champions - Cité-des-Jeunes, Vaudreuil, QC

hobbies and interests

  • Weight training
  • Running Marathon’s
  • Reading
  • Meditation
  • Jiu Jitsu

references

References available upon Request

Timeline

Security Guard

GardaWorld
11.2022 - Current

Bartender & Waiter

Embers
12.2021 - Current

Bartender & Waiter

Whitlock Golf & Country Club
06.2020 - 11.2021

Bus Boy

Chateau du Lac
11.2019 - 03.2020

Sales Representative

HGregoire Mitsubishi
08.2019 - 10.2019

Graphic & Web Designer

BizBiz Share
05.2019 - 12.2020

Supervisor

A&W
08.2017 - 08.2019

Cook

A&W
07.2016 - 08.2017

Ski Instructor

Mont-Rigaud
12.2014 - 03.2016

Bus Boy

Mont-Rigaud
12.2013 - 03.2014

Honours Bachelor of Arts Major Conflict Studies -

Saint Paul University

Police Foundations Diploma - Honours -

Algonquin College

Indigenous Studies Certification -

University of Alberta

Graphic & Web Design CEGEP Diploma -

John Abbott College

Quebec Secondary School Diploma -

Cite-des-Jeunes

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Zachary Simpson