Zachary Simpkins
Kingston,ON
Summary
Accomplished restaurant employee and manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
RKJL Foods
11.2017 - 11.2023
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Shift Manager
RKJL Foods
02.2017 - 11.2017
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Sales Associate
RKJL Foods
09.2013 - 02.2017
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Monitored food temperatures and quality throughout shifts.
Education
Community And Criminal Justice Services
St. Lawrence College
Kingston, ON04.2025
High School Diploma -
Ernestown Secondary School
Odessa, ON06.2014
Skills
- Customer Relations
- Store Organization
- Staff Supervision
- Customer Experience
- Employee Scheduling
- Staff Management
- Hiring and Training
- Inventory Counting
Certification
Smart Serve certified
References
Professional and personal references available upon request
Timeline
Assistant Store Manager
RKJL Foods
11.2017 - 11.2023
Shift Manager
RKJL Foods
02.2017 - 11.2017
Sales Associate
RKJL Foods
09.2013 - 02.2017
Community And Criminal Justice Services
St. Lawrence College
High School Diploma -
Ernestown Secondary School
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