Zachary Simpkins
Kingston,ON
Summary
Accomplished restaurant employee and manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
RKJL Foods
Kingston, ON
11.2017 - 11.2023
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Shift Manager
RKJL Foods
Kingston, ON
02.2017 - 11.2017
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Sales Associate
RKJL Foods
Kingston, ON
09.2013 - 02.2017
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Monitored food temperatures and quality throughout shifts.
Education
Community And Criminal Justice Services
St. Lawrence College
Kingston, ON04.2025
High School Diploma -
Ernestown Secondary School
Odessa, ON06.2014
Skills
- Customer Relations
- Store Organization
- Staff Supervision
- Customer Experience
- Employee Scheduling
- Staff Management
- Hiring and Training
- Inventory Counting
Certification
Smart Serve certified
References
Professional and personal references available upon request
Timeline
Assistant Store Manager
RKJL Foods
11.2017 - 11.2023
Shift Manager
RKJL Foods
02.2017 - 11.2017
Sales Associate
RKJL Foods
09.2013 - 02.2017
Community And Criminal Justice Services
St. Lawrence College
High School Diploma -
Ernestown Secondary School