Zachary Sheppard
Kanata,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and individual goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Special Projects Support
Fully Managed A TELUS Business
05.2023 - 08.2023
- Learned and adapted quickly to new technology and software applications.
- Gained extensive knowledge in analysis, reporting and data verification in an IT Helpdesk, Managed Service Provider (MSP) client environment.
- Data migration and data verification.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Organized, sorted, and checked input data against original documents.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Pool Service Technician
Brady’s Pool And Spa
07.2022 - 09.2022
- Time management, sticking to an organized and client committed schedule.
- Work well and effectively with co-workers
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Educated customers in proper pool operation and water maintenance.
- Tested systems, noting issues and completing preventive maintenance.
- Maintained clean, safe and appropriately stocked company vehicle.
Brand Associate
Fossil
10.2021 - 06.2022
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Keep the store stocked and products faced to maintain availability for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Created sales reports used to identify sales opportunities and increase sales.
- Keeping up to date with the latest training to ensure I have full knowledge on prices, inventory, promotions, etc
- Take initiative and work well with my team.
- Set and achieved company defined sales goals.
Brand Associate
Old Navy
08.2020 - 04.2021
- Being the cash lead on most shifts, I ensure an equal balance of managing the cash, cashiers, and customers
- Ensures a wide knowledge of the stores inventory and keeps up to date with all the promotions and deals
- Trained and supervised new employees to use selling strategies and apply best practices.
- Helped customers complete purchases, locate items, and join reward programs.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
All Saints High School
B.A - Political Science
Carleton University
Ottawa, ON2025
Skills
- Microsoft Office Suite Proficiency
- Mac OS Proficiency
- Client Relations Strength
- Public Speaking
- Team Collaboration
- Verbal and Written Communication
- Adaptability and Dependability
- Social Media Management
- Document Management
- Deadline Adherence
- Languages (English, French & Italian)
Certification
First Aid Certified - CPR / AED trained
Timeline
Special Projects Support
Fully Managed A TELUS Business
05.2023 - 08.2023
Pool Service Technician
Brady’s Pool And Spa
07.2022 - 09.2022
Brand Associate
Fossil
10.2021 - 06.2022
Brand Associate
Old Navy
08.2020 - 04.2021
All Saints High School
B.A - Political Science
Carleton University
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