Zachary Penney
Artesia
Summary
Dynamic security professional with extensive experience at CSI Patrol Service, skilled in threat assessment and keen observation. Proven ability to manage crises calmly while ensuring safety. Adept in security operations and technology, with a strong background in IT support from Nintendo of America, enhancing problem-solving capabilities and operational efficiency.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
11
11
years of professional experience
Work History
Security Guard
CSI Patrol Service
07.2020 - Current
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Examined doors, windows and gates to verify security.
IT Help Desk Agent
Nintendo of America
08.2014 - 06.2020
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Generated reports to track performance and analyze trends.
- Tested new software and hardware prior to deployment.
Education
Wilson High School
Long Beach, CANo Degree -
Californa State
Long Beach, CASkills
- Security operations
- Keen observer
- Physical combat trained
- Security camera monitoring
- Building patrol
- Criminal law understanding
- Security operations experience
- Threat assessment
Timeline
Security Guard
CSI Patrol Service
07.2020 - Current
IT Help Desk Agent
Nintendo of America
08.2014 - 06.2020
Wilson High School
No Degree -
Californa State