Zachary Paustenbach

· Developed and implemented a comprehensive CRM system with automation, including SMS message integration, to streamline the sales pipeline and improve lead management efficiency.

· Collaborated closely with a web development team to design and launch a new company website aligned with a major rebranding initiative, enhancing brand consistency and customer engagement.

· Created, managed, and grew the company’s official social media presence on Facebook and Instagram, consistently publishing targeted content to build brand awareness.

· Designed and executed paid advertising campaigns on Facebook and Instagram that generated qualified leads, significantly increasing inbound sales opportunities.

· Managed lead follow-up and sales process, nurturing prospects through the pipeline to successfully close deals and contribute directly to revenue growth.

Spearheaded marketing and operational strategies that positioned the company as a local market leader in exterior cleaning services

• Designed and led daily classes, guiding students through structured training programs to progress through belt levels.
• Clearly explained complex Taekwondo techniques to students across all age groups, adapting teaching methods to individual needs.
• Conducted private training sessions to address specific challenges and accelerate student improvement.
• Entrusted with safely transporting a group of students for an after-school program along a designated route, demonstrating responsibility and reliability.
• Fostered a supportive and disciplined learning environment, promoting student confidence and retention.

• Consistently demonstrated punctuality and reliability by showing up on time daily to fulfill all grounds maintenance responsibilities.
• Performed physically demanding tasks such as shoveling snow and clearing walkways, maintaining safe access in all weather conditions.
• Collaborated closely with a team to develop and execute effective plans for grounds upkeep, ensuring a clean and welcoming environment.
• Supported special events including UFC fights and NBA All-Star Games, adapting quickly to changing regulations and event needs.
• Maintained flexibility and professionalism during long shifts under challenging weather conditions, showcasing strong work ethic and endurance.

• Managed all aspects of business operations, including sales, marketing, and client acquisition through targeted social media campaigns.
• Designed and delivered customized 1-on-1 and small group personal training programs tailored to individual fitness goals, resulting in high client satisfaction and retention.
• Created all training regimens independently, demonstrating strong program development and client needs assessment skills.
• Maintained the rented gym facility to ensure a clean, safe, and welcoming environment for clients.
• Built and nurtured client relationships, leveraging excellent communication and motivational skills to drive consistent progress