Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Zachary Moreno

Bermuda Dunes

Summary

Friendly and kind representative that works great with others and on their own. Capable of critical thinking and problem solving. Takes pride and satisfaction in doing a job well done. Appreciates and enjoys opportunities to learn new skills and develop further as a person.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

Holiday Inn Express and Hotel Suites
08.2021 - 02.2025
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Enforced policies and procedures to increase efficiency.
  • Capable and trusted to work alone and staying as third shift to cover from night until morning.

Restaurant Host and Busser

Islands Restaurants
05.2019 - 03.2020
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hosts and hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Trophy Designer and Laser Engraver

Pj's Desert Trophies And Gifts
03.2017 - 08.2017
  • Obtained approval of concepts by submitting rough drafts to management or to client.
  • Collaborated with senior management to develop, review and finalize design concepts.
  • Handled long and menial tasks, making many multiples of the same product and packaging individually.

Education

Certificate of Residential And Commercial HVAC - HVAC

College of The Desert
Palm Desert, CA
05-2026

Skills

  • Listening skills
  • Oral and written communications
  • Customer service
  • Cash handling
  • Guest accommodations
  • File management
  • Problem-solving skills

Accomplishments

Played Alto Saxophone for many years, and have gotten opportunities to perform at Carnegie Hall in New York, Symphony Center in Chicago, and a few cities in Italy as well.

Interests

  • Strategy Games
  • Dancing
  • Video Gaming
  • Animal Care
  • Personal Development and Self-Improvement

Timeline

Front Desk Agent

Holiday Inn Express and Hotel Suites
08.2021 - 02.2025

Restaurant Host and Busser

Islands Restaurants
05.2019 - 03.2020

Trophy Designer and Laser Engraver

Pj's Desert Trophies And Gifts
03.2017 - 08.2017

Certificate of Residential And Commercial HVAC - HVAC

College of The Desert

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Zachary Moreno