Zachary Mohl
Vancouver,BC
Summary
Proven track record in enhancing client wellness and satisfaction, notably at Retreat at the Hyatt Regency, by applying expert massage techniques and facial treatment knowledge. Excelled in boosting spa retail sales and managing appointments efficiently, demonstrating exceptional time management and client service skills. Achieved consistent client praise and sales targets through personalized care and strategic product recommendations.
Overview
8
8
years of professional experience
Work History
Spa Therapist
Retreat at the Hyatt Regency
06.2023 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Delivered high-quality massages and body treatments, including, oxygeneo-facial, microdermabrasion, body wraps, body scrubs and more.
- Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
Esthetician
Skoah
04.2022 - 07.2023
- Performed various facial treatments for optimal skin health, including dermaplanning, chemical peels, and LED therapy.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Analyzed skin condition and made appropriate product recommendations.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
Skincare Advisor
L’Occitane
05.2021 - 04.2022
- Built a loyal clientele base through genuine connections, attentive service, and tailored solutions for their skincare needs.
- Organized in-store events that showcased the latest skincare products, attracting new clientele and generating buzz around the brand.
- Achieved monthly sales targets consistently through diligent follow-up with potential customers and strategic promotions.
- Boosted sales through effective cross-selling and upselling of complementary skincare products.
Brand Ambassador
Sephora
10.2018 - 03.2020
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Communicated product information with confidence and educated consumers about company.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
Registered Massage Therapist
Laser Health Solutions
02.2017 - 09.2018
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Addressed specific client concerns through targeted therapeutic massage interventions.
Education
Medical Aesthetics - Aesthetics
BC Academy of Medical Aesthetics And Skincare
Vancouver, BC02.2022
Clinical Massage Therapy - Massage Therapy
Makami College
Calgary, AB04.2017
Skills
- Client satisfaction-driven
- Massage Techniques
- Appointment Scheduling
- Spa retail sales
- Facial Treatment Knowledge
- Scheduling and Time Management
Timeline
Spa Therapist
Retreat at the Hyatt Regency
06.2023 - Current
Esthetician
Skoah
04.2022 - 07.2023
Skincare Advisor
L’Occitane
05.2021 - 04.2022
Brand Ambassador
Sephora
10.2018 - 03.2020
Registered Massage Therapist
Laser Health Solutions
02.2017 - 09.2018
Medical Aesthetics - Aesthetics
BC Academy of Medical Aesthetics And Skincare
Clinical Massage Therapy - Massage Therapy
Makami College