Zachary Miller
Antelope
Summary
Dynamic Assistant Branch Manager with a strong focus on team building, compliance execution, and customer relationship management. Proven ability to enhance operational efficiency and drive sales strategies that increase customer engagement.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
PNC Bank
Roseville
06.2025 - Current
- Assisted branch manager in training and developing staff to improve service quality.
- Supervised Branch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
- Provided bank leadership in absence of branch manager.
- Coordinated scheduling and workflow for branch staff to ensure operational efficiency.
- Executed compliance procedures for banking regulations and policies.
- Handled customer inquiries and resolved issues effectively.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Promoted bank products and services, increasing customer engagement and satisfaction.
- Assisted in daily branch operations and customer service activities.
- Developed strategy to achieve target sales goals.
Branch Banker
PNC Bank
Jackson
06.2021 - 06.2025
- Assisted customers with account inquiries and transactions to ensure satisfaction and retention.
- Processed loan applications and ensured compliance with regulations.
- Educated clients on banking products and services available.
- Collaborated with team members to streamline customer service processes and improve overall experience.
- Maintained accurate records of daily transactions and activities.
- Resolved customer complaints to enhance satisfaction and foster trust in banking services.
- Verified customer identification documents in compliance with Bank Secrecy Act regulations.
Lead Member Service Representative
Golden 1 Credit Union
Jackson
08.2017 - 06.2021
- Led team to deliver outstanding member service, ensuring high satisfaction levels.
- Provided exceptional customer service to members, responding to inquiries and resolving complaints in a timely manner.
- Resolved member complaints with effective communication strategies.
- Assisted members with account inquiries and transactions.
- Trained new representatives on policies and procedures.
- Monitored service quality and offered actionable feedback that improved team performance.
- Coordinated member outreach programs that increased engagement and strengthened community ties.
- Assisted members with loan applications, providing guidance regarding interest rates, repayment terms and other related matters.
- Handled cash transactions accurately and responsibly, balancing daily deposits and withdrawals.
Education
High School Diploma -
Argonaut High School
Jackson, CASkills
- Banking operations
- Compliance execution
- Operations compliance
- Sales strategy
- Client relations
- Staff training
- Team building
- NMLS ID#2221527
- Notary Public
Timeline
Assistant Branch Manager
PNC Bank
06.2025 - Current
Branch Banker
PNC Bank
06.2021 - 06.2025
Lead Member Service Representative
Golden 1 Credit Union
08.2017 - 06.2021
High School Diploma -
Argonaut High School