Joneese Montes
Porterville
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
7
7
years of professional experience
Work History
Food and Beverage Barista
Eagle Mountain Casino
01.2024 - 05.2024
- Prepared and served coffee beverages, maintaining high quality standards.
- Improved customer satisfaction by creating a welcoming environment.
- Cleaned and organized workspaces to ensure safety and hygiene.
- Assisted customers with menu selections, providing product knowledge.
Cultural Coordinator
Tule River Tribal
08.2022 - 08.2023
- Provided guidance to staff members on best practices for creating inclusive environments within their respective areas of responsibility.
- Evaluated program effectiveness for continuous improvement and alignment with community needs.
- Served as a liaison between diverse groups in the community to facilitate cross-cultural communication.
- Collaborated with other departments to integrate culture-focused content into broader organizational objectives.
- Managed a team of volunteers to ensure successful event execution and positive experiences for attendees.
- Negotiated contracts with performers, artists, and other service providers to secure high-quality talent for events.
Future Generation Outreach Counselor
Tule River Tribe
10.2018 - 02.2019
- Assisted individuals in crisis situations to provide emotional support and guidance.
- Developed outreach programs for community engagement and awareness.
- Facilitated group sessions to promote mental health and well-being.
- Enhanced community trust by offering consistent support and resources.
- Collaborated with local agencies to broaden service reach and impact.
- Conducted workshops for educating participants on coping strategies.
Administration Receptionist
Tule River Tribe
11.2017 - 01.2018
- Expedited invoice processing by accurately entering data into financial software programs.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted executive staff with daily tasks such as calendar management and itinerary planning.
- Managed office supply inventory, keeping supplies well-stocked while controlling expenses.
Education
No Degree - Counseling
California Rual Indian Health Board
1020 Sundown Way Roseville, CA9566102-2019
High School Diploma -
Porterville Adult School
1414 W. Olive 01-2018
Skills
- Customer Service
- Cash handling
- Team collaboration
- Workstation organization
- Stock replenishment
- Multi-tasking
- Complaint resolution
- Team communication
- Schedule flexibility
- Order processing
- Customer service
- Data entry
Timeline
Food and Beverage Barista
Eagle Mountain Casino
01.2024 - 05.2024
Cultural Coordinator
Tule River Tribal
08.2022 - 08.2023
Future Generation Outreach Counselor
Tule River Tribe
10.2018 - 02.2019
Administration Receptionist
Tule River Tribe
11.2017 - 01.2018
No Degree - Counseling
California Rual Indian Health Board
High School Diploma -
Porterville Adult School
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