Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Zachary Kriz

Waterloo

Summary

Experienced in managing diverse tasks and supporting team initiatives, leveraging organizational skills and attention to detail to enhance operational efficiency. Demonstrates a track record of effective collaboration and problem-solving in fast-paced settings, contributing to the success of team projects and achieving desired outcomes.

Overview

8
8
years of professional experience

Work History

Associate

Imprint Anything
09.2023 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Oversaw the fulfillment of customer orders from quoting to completion.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

MCAP - Marketing and Communications Department
04.2022 - 09.2022
  • Designed proofs for holiday cards/e-mail templates for all three MCAP Brands (MCAP, RMG and Eclipse)
  • Designed and produced the MCAP Blue Culture thank-you cards
  • Assisted with the production of MCAP Blue Culture videos
  • Ran the Habitat Campaign for the Waterloo office, including the preparation of merchandise and sales

MCAP - Mortgage Origination and Servicing Departments
11.2019 - 08.2021
  • Reviewed employment letters to ensure validity. Phone confirmation with employers to ensure employment accuracy
  • Updated underwriters with employment investigation results
  • Worked with First Canadian Title to ensure completion of mortgage funding
  • Participated in the CECRA (Canadian Emergency Commercial Rent Assistance) initiative application review
  • Worked in the Mortgage Servicing Department updating borrower information

LOWES - Unload Associate
06.2018 - 08.2019
  • Unloaded truck deliveries
  • Organized inventory in the general stores area for restocking on the retail floor
  • Answered customer questions and assembled products as required (e.g., BBQs, deck furniture)

Imprint Anything Inc.
06.2017 - 08.2017
  • Casual help, as required
  • General office administration, answered phones, greeted clients

Education

Fanshawe College
London, Ontario
06.2025

Ontario Secondary School Diploma - undefined

Sir John A. Macdonald Secondary School (SJAM)
Waterloo, Ontario
01.2019

Skills

  • Strong communication and interpersonal skills
  • Manages time well in fast-paced environments
  • Strong background in customer service and team environments
  • Practical problem-solving
  • Efficiency-focused work ethic

Accomplishments

  • High School Leadership (2015 – 2019)
  • Member of the school planning, organizing and event leadership team every year
  • Canadian Student Leadership Conference (2017)
  • Selected to attend the Canada-wide leadership conference as a delegate
  • Involved with the Organizing Committee to help stage the event
  • Ontario Student Leadership Conference (2016 and 2017)
  • Selected as a representative of SJAM to attend the conference in Niagara Falls
  • Participated in workshops that teach critical leadership skills

Timeline

Associate

Imprint Anything
09.2023 - Current

MCAP - Marketing and Communications Department
04.2022 - 09.2022

MCAP - Mortgage Origination and Servicing Departments
11.2019 - 08.2021

LOWES - Unload Associate
06.2018 - 08.2019

Imprint Anything Inc.
06.2017 - 08.2017

Ontario Secondary School Diploma - undefined

Sir John A. Macdonald Secondary School (SJAM)

Fanshawe College

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Zachary Kriz