Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Kelley

Eastvale

Summary

Operations professional with an extensive background in project coordination and process optimization. Proven track record in driving results through effective planning, problem-solving, and resource management. Valued for ability to collaborate with teams, adapt to changing needs, and ensure seamless execution of projects. Known for attention to detail, problem-solving skills, and proactive approach to project management.

Overview

10
10
years of professional experience

Work History

Operations Coordinator/Project Coordinator

HI-MSO
01.2024 - Current
  • Coordinated cross-functional teams including clinical staff, IT, and administrative personnel to support successful implementation of healthcare initiatives.
  • Tracked project timelines and deliverables for EHR/EMR system rollouts, quality improvement programs, and regulatory compliance efforts.
  • Maintained comprehensive documentation, including clinical workflow maps, compliance checklists, and HIPAA-related protocols.
  • Facilitated communication between healthcare providers, vendors, and executive leadership to ensure project alignment with patient care goals and organizational standards.
  • Supported grant management and reporting for federally and state-funded healthcare projects.
  • Assisted in the development and execution of training programs for clinical and administrative staff during new system implementations.
  • Monitored project performance using healthcare-specific KPIs, identifying areas for improvement and recommending corrective actions.
  • Ensured adherence to healthcare regulations such as HIPAA, HITECH, and Joint Commission standards throughout project lifecycles.
  • Prepared status reports and presentations for internal stakeholders, including physicians, nurses, and senior healthcare administrators.
  • Collaborated with quality assurance teams to support patient safety initiatives and operational efficiency improvements.

Office Manager

Southern California Recovery Centers
08.2018 - 11.2023
  • Oversaw day-to-day front office operations, including reception, scheduling, and clerical support.
  • Maintained accurate and confidential patient records in compliance with HIPAA and state regulations.
  • Supervised and trained administrative staff, providing ongoing support and performance evaluations.
  • Coordinated insurance verification, prior authorizations, and patient billing processes.
  • Monitored and managed office supply inventory, vendor relationships, and facility maintenance needs.
  • Supported clinical staff by organizing case conferences, maintaining schedules, and preparing documentation.
  • Ensured compliance with federal and state guidelines governing substance use treatment facilities.
  • Facilitated communication among clinical teams, patients, families, and external service providers.
  • Maintained a safe, organized, and welcoming environment for staff and clients.
  • Generated operational reports including census, staffing, and utilization data for leadership review.
  • Helped implement emergency procedures, safety policies, and quality improvement initiatives.
  • Promoted a compassionate, professional work environment that aligned with recovery-focused values.

General Maintenance

Berea City School District
08.2015 - 08.2018
  • Performed routine maintenance and repairs on school buildings, facilities, and equipment.
  • Conducted inspections and completed preventative maintenance on HVAC, plumbing, electrical, and mechanical systems.
  • Responded to maintenance requests from school staff and administrators in a timely and professional manner.
  • Installed, repaired, and maintained doors, windows, floors, walls, and ceiling fixtures.
  • Operated hand tools and power equipment safely and effectively in compliance with district safety standards.
  • Assisted with minor painting, carpentry, and masonry work as needed across multiple school sites.
  • Ensured school grounds and exterior facilities were clean, safe, and properly maintained.
  • Supported setup and breakdown of furniture and equipment for school events, meetings, and special programs.
  • Collaborated with custodial and facility management teams to ensure optimal building operations.
  • Maintained accurate records of work orders, maintenance logs, and equipment usage.
  • Monitored inventory and requested materials and supplies necessary for maintenance tasks.
  • Adhered to district policies and local safety codes, including OSHA regulations and environmental standards.
  • Provided emergency maintenance support during weather events, power outages, or other urgent situations.

Education

BBA -

The University of Akron
Akron, OH
05.2015

High School Diploma - undefined

Padua Franciscan High School
Parma, OH
05.2011

Skills

  • Program and Project Management

  • Process Optimization & Problem-Solving

  • Cross-Functional Team Coordination

  • Operations & Office Management

  • Staff Supervision & Training

  • IT & Systems Implementation

  • Executive & Project Support

  • Strategic Communications

  • Confidential Records Management

  • Scheduling management

  • Customer invoicing

  • Supply ordering

Timeline

Operations Coordinator/Project Coordinator

HI-MSO
01.2024 - Current

Office Manager

Southern California Recovery Centers
08.2018 - 11.2023

General Maintenance

Berea City School District
08.2015 - 08.2018

High School Diploma - undefined

Padua Franciscan High School

BBA -

The University of Akron

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Zachary Kelley