Zachary Kasten
Oakland
Summary
Outreach specialist with over two years of experience engaging unhoused communities in Oakland. Proficient in utilizing HMIS to facilitate access to transitional housing for clients. Demonstrated ability to build relationships and connect individuals with essential resources. Committed to improving the quality of life for vulnerable populations through targeted outreach efforts.
Overview
24
24
years of professional experience
Work History
Outreach Specialist
Operation Dignity
Oakland
02.2024 - Current
- Traveled throughout service area to educate community on services, engaging with potential clients and representing agency to diverse professional constituencies.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Collaborated with team members to develop and implement effective outreach strategies.
- Provided clients with information, referrals, and assistance in accessing vital resources like food, housing, and transportation.
- Utilized HMIS to streamline client admissions into transitional housing.
Freelance Video Editor
Handsmade
06.2012 - Current
- Collaborated with clients to understand vision, producing compelling visual narratives that aligned with their goals.
- Delivered high-quality video edits on time, resulting in improved client satisfaction.
- Streamlined editing workflow, enabling faster project turnaround and enhancing overall client experience.
- Stayed updated on industry trends and software advancements, ensuring cutting-edge editing techniques were applied to projects.
Sales Associate
Mattress Firm
06.2018 - 05.2023
- Consistently met monthly sales targets by implementing effective sales strategies and demonstrating extensive product knowledge.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Built new client relationships by engaging potential customers and showcasing benefits of product offerings.
- Enhanced customer satisfaction through exceptional service, promptly addressing concerns and creating a welcoming store environment.
Sales Associate
Sleep Train
06.2004 - 04.2016
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Coordinated in-store promotions and events that increased foot traffic and created additional sales opportunities.
- Collaborated with team members to enhance store performance through sharing effective best practices.
- Trained new staff on company policies, product information, and sales techniques to ensure seamless onboarding.
Direct Care Manager
Devereaux Foundation
06.2002 - 05.2004
- Enhanced client well-being by developing individualized care plans and implementing targeted interventions that addressed specific needs.
- Managed staff schedules efficiently, ensuring optimal coverage and maintaining high-quality care for clients.
- Improved team communication by facilitating regular meetings and delivering constructive feedback to direct care staff, fostering collaboration.
- Reduced incident rates through proactive monitoring and consistent enforcement of safety protocols, promoting a safer environment.
Education
Bachelor of Arts - Film And Video Production
University of California - Santa Cruz
Santa Cruz, CA05-2002
Skills
- Community relations
- Outreach strategy
- Project management
- HMIS utilization
- Team collaboration
- Client relations
- Effective communication
- Project outreach plans
- Community engagement
Timeline
Outreach Specialist
Operation Dignity
02.2024 - Current
Sales Associate
Mattress Firm
06.2018 - 05.2023
Freelance Video Editor
Handsmade
06.2012 - Current
Sales Associate
Sleep Train
06.2004 - 04.2016
Direct Care Manager
Devereaux Foundation
06.2002 - 05.2004
Bachelor of Arts - Film And Video Production
University of California - Santa Cruz