Zachary Etem
Redlands
Summary
Manager with 4+ years of experience in geospatial technologies and team leadership, specializing in enterprise GIS systems, customer support, and SaaS technology quality assurance. Expertise in issue tracking, defect reporting, and cross-functional collaboration to oversee development cycles and deliver exceptional end-user experiences. Seeking to leverage technical expertise and leadership capabilities in a Product Manager role, driving innovation in Augmented Reality and spatial computing initiatives.
Overview
11
11
years of professional experience
Work History
GIS Analyst Group Lead
Esri
12.2023 - Current
- Lead and mentor a team of analysts, fostering a culture of collaboration and professional growth
- Manage enterprise GIS systems and provide strategic support to regulated industries
- Collaborate cross-functionally to streamline operations and enhance customer experiences
YPN Advisory Board Member
Esri
11.2022 - Current
- Collaborated with industry leaders to shape the direction of Esri's GIS Young Professional Network
Enterprise Analyst - Regulated Industries
Esri
12.2020 - 04.2024
- Delivered top-tier technical support for ArcGIS Enterprise related GIS technologies, diagnose and resolve complex technical issues.
- Contributed to content moderation, defect logging, and compliance system enhancements, ensuring data privacy standards.
Marketing Coordinator
Team Etem
06.2016 - 12.2020
- Managed marketing initiatives, including social media campaigns and promotional strategies
Tour Director
Premier Alaska Tours Inc.
03.2018 - 10.2019
- Guided multi-day tour groups of 45+ individuals across the state of Alaska, delivering a exceptional customer experiences, insightful regional knowledge while managing logistics and schedules.
Assistant Retail Manager
Skechers
02.2014 - 03.2018
- Achieved top national sales performance, demonstrating leadership and customer service skills
Education
Bachelor's Degree - Computer Science - Minor Spatial Analysis (GIS)
University of Redlands
01.2020
Associate's Degree -
Golden West College
01.2018
Skills
- Geospatial Analysis
- ArcGIS suite
- Spatial Database Management
- Data-Driven Decision Making
- Defect and Enhancement
- Remote sensing
- Data management
- Network analysis
- SDK Implementation
- Cloud Platforms
- Compliance Systems
- Cross-department Collaboration
- Adaptability
- Gaming Industry Knowledge
Websites
Timeline
GIS Analyst Group Lead
Esri
12.2023 - Current
YPN Advisory Board Member
Esri
11.2022 - Current
Enterprise Analyst - Regulated Industries
Esri
12.2020 - 04.2024
Tour Director
Premier Alaska Tours Inc.
03.2018 - 10.2019
Marketing Coordinator
Team Etem
06.2016 - 12.2020
Assistant Retail Manager
Skechers
02.2014 - 03.2018
Bachelor's Degree - Computer Science - Minor Spatial Analysis (GIS)
University of Redlands
Associate's Degree -
Golden West College
Similar Profiles
Aaron ZureickAaron Zureick
Global Training Program Manager at EsriGlobal Training Program Manager at Esri
GARY LEEGARY LEE
Operations Manager - Technical Support at EsriOperations Manager - Technical Support at Esri
Junru ChenJunru Chen
Product Engineer II at EsriProduct Engineer II at Esri