Open To Work
Zachary Docherty
Hamilton,Canada
Summary
Results-driven professional with over ten years of experience in customer service, emergency response, and sales. Expertise in building strong relationships, managing crises, and consistently exceeding performance targets. Proven skills in team collaboration, crisis intervention, and conflict resolution. Dedicated to delivering exceptional service and enhancing organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor Emergency Response Member, Dispatcher, Tech. Lead
Canadian Red Cross
Hamilton, ON
06.2021 - Current
- Coordinated with team members to achieve timely and effective crisis responses.
- Provided emergency shelter, clothing, food, and personal services to affected individuals.
- Assessed needs and delivered approved goods and services in emergencies.
- Led emergency response teams during disaster relief operations, ensuring mission objectives were met.
- Oversaw logistics for supply distribution in impacted communities, improving access to essential resources.
- Directed a team of 15 employees, ensuring adherence to job responsibilities.
- Developed operational policies to enhance workflow efficiency and accuracy.
- Maintained equipment for optimal performance and safety compliance.
Second Lieutenant
Canadian Armed Forces
01.2025 - 07.2025
- Completed intensive leadership and officer training emphasizing discipline and ethical decision-making.
- Demonstrated sound judgment in field operations, maintaining situational awareness and adaptability.
- Analyzed intelligence reports to support decision-making processes in field operations.
- Developed strong physical and mental resilience through rigorous military conditioning and high-pressure scenarios.
- Developed expertise in military administration, drill navigation, and emergency response procedures to enhance operational readiness.
- Mentored peers to strengthen teamwork, boost unit morale, and reinforce conduct standards.
- Facilitated strategic briefings for senior leadership regarding operational status and requirements.
- Supervised staff performance to ensure compliance with duties and responsibilities, fostering accountability.
Sales Associate, Key Holder
Freedom Mobile
Hamilton, ON
08.2023 - 07.2024
- Cultivated empathetic client relationships, achieving sales goals at 125% and ranking second regionally in March 2024.
- Resolved customer complaints swiftly, contributing to high customer satisfaction ratings.
- Promoted brand values among peers by serving as ambassador for Apple Excellence Program.
- Utilized comprehensive knowledge of store policies to minimize losses through meticulous attention to detail.
- Adapted to fast-paced environments while collaborating effectively with team members.
Line Crew Technician
Glanford Aviation Services Ltd.
Hamilton, ON
07.2019 - 10.2020
- Operated motorized fueling vehicles and performed de-icing operations for aircraft.
- Identified and resolved safety hazards, ensuring a safe working environment for all personnel.
- Assisted with aircraft and equipment transport, adhering to safety regulations to minimize risks.
- Inspected aircraft for contaminants and defects.
- Managed hazardous waste and prepared detailed reports, supporting compliance with environmental standards.
Youth Justice Officer
Maurice H. Genest Detention Centre for Youths
London, ON
08.2018 - 08.2019
- Handled crisis situations and aggressive behaviors using proven intervention strategies.
- Facilitated youth reintegration processes, ensuring secure transport and continuity of care.
- Cultivated therapeutic relationships with youth to support successful community reintegration.
- Clarified goals and objectives for tailored care plans to improve individual outcomes.
- Drafted comprehensive reports for legal and ministry purposes.
Education
Honours Bachelor of Arts - Public Safety
Wilfrid Laurier University
Brantford, ON06.2023
Ontario College Degree - Protection, Security, And Investigation
Mohawk College
Hamilton, ON06-2018
Police Foundations -
Mohawk College
Hamilton, ON06.2016
Skills
- Emergency Response Software
- Crisis intervention
- Emergency response and de-escalation
- Operational readiness and resource management
- Data Privacy Compliance
- Policy development
- Team leadership and collaboration
- Sales achievement and client relations
- Customer and stakeholder relations
- Written and verbal communication
- Independent work
- Crisis management
Accomplishments
Canadian Red Cross: Certificate of Merit
Certification
- Restricted Operator Certificate with Aeronautical
- Counterfeit Money Detection Certificate
- Mental Health First Aid
- Ontario Private Security & Investigative Service License – Dual
- Transport of Dangerous Goods by Air
- Mechanical Restraint
- Workplace Health and Safety Training
- Workplace Violence and Harassment Prevention Training
- Citizens’ Police College
- Police Service Excellence
- 2025 Saskatchewan Wildfires Response Appreciation
- CPR – Level C
- Apple Excellence Program
- Ontario Human Rights Training
- Worker Health and Safety Awareness in 4 Steps
- SafeTALK
- Applied Suicide Intervention Skills Training
- First Responders Basic A.S.L.
- Adolescent Suicide Prevention, Intervention, and Post Intervention
- Rescue Knife Training
- Medication Training
- Prevention and Management of Aggressive Behaviour
- Principles and Values in Policing
References
Available Upon Request
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridSalary Range
$45000/yr - $200000/yrTimeline
Second Lieutenant
Canadian Armed Forces
01.2025 - 07.2025
Sales Associate, Key Holder
Freedom Mobile
08.2023 - 07.2024
Supervisor Emergency Response Member, Dispatcher, Tech. Lead
Canadian Red Cross
06.2021 - Current
Line Crew Technician
Glanford Aviation Services Ltd.
07.2019 - 10.2020
Youth Justice Officer
Maurice H. Genest Detention Centre for Youths
08.2018 - 08.2019
Honours Bachelor of Arts - Public Safety
Wilfrid Laurier University
Ontario College Degree - Protection, Security, And Investigation
Mohawk College
Police Foundations -
Mohawk College