Summary
Overview
Work History
Education
Skills
Certification
Timeline

Zachary Daniele Genoso

Calgary,Canada

Summary

Current Pre-employment Refrigeration and Air Conditioning student from SAIT, gaining hands-on experience in refrigeration systems, HVAC tools, diagnostics, and safety practices. Actively working at A&W, continuing to build strong customer service, teamwork and communication skills in a high-pressure environment. Led Training and onboarding of new staff at McDonald’s, reinforcing leadership and mentoring abilities. Over 4 years of combined experience in food and customer service, warehouse and assembly roles, demonstrating a strong work ethic, time management and attention to detail. Reliable, safety-conscious and eager to continue learning through an HVAC apprenticeship after program completion.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Crew Member

A&W
11.2024 - Current
  • Seasoned Crew Member, dedicated to delivering exceptional customer service and fostering a cohesive team environment.
  • Ensured adherence to food safety practices and food preparation
  • Efficiently served customer, addressing their needs and special requests to ensure satisfaction.
  • Ensured adherence to sanitation standards and safety procedures.
  • Demonstrated a commitment to upholding Jollibee’s values of service, inclusion, integrity, community and family.

Order Filler/Packer

DHL - Cabela
09.2022 - 09.2023
  • Proven track record meeting targets and exceeding production targets while maintaining a high level of precision. Skilled in order-picking equipment, Adept at organizing inventory, conducting quality checks and ensuring a timely and safe environment.
  • Pulled and preparing products for shipment, verifying the exact number and type of product before loading and shipping.
  • Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly.
  • Operated compactor and bailer to dispose of trash, shrink wrap and cardboard.
  • Completed physical inventories and cycle counts following correct procedures.

Crew Trainer

McDonald's
09.2018 - 07.2021
  • Served customers efficiently, assisting customers with their needs and special requests, facilitating the distribution of tasks, monitoring staff performance, and managing orders while adhering to sanitation standards and safety procedures.
  • Maintained a high standard of customer service during busy hours.
  • Followed procedures and rules about food safety, preparation, assembly and presentation.
  • Maintained great maintenance and made sure the entire store was spotless.
  • Assisted and resolved customers' complaints promptly and professionally.

Education

Pre-Employment Refrigeration and Air Conditioning -

Southern Alberta Institute of Technology (SAIT), Calgary, AB
06.2025
  • Key Concepts Covered:
  • Refrigeration systems and applications
  • HVAC tools and equipment
  • System diagnostics and troubleshooting
  • Handling and maintenance of HVAC systems
  • Electrical Components & Wiring Basics
  • Refrigerant Handling & Environmental Safety

Skills

  • -Brazing/Soldering
  • -Order Fulfillment
  • -Inventory Management
  • -HVAC-Specific Hand and Power Tools
  • -Quality Control
  • -Safety and Sanitation Procedure
  • -Proficient in ERP/ MRP system
  • -Data Entry
  • -Experienced in CMS
  • Customer service

Certification

  • HCS-3000 Workplace Safety
  • WHMIS 2015
  • HRAI Ozone Certification

Timeline

Crew Member - A&W
11.2024 - Current
Order Filler/Packer - DHL - Cabela
09.2022 - 09.2023
Crew Trainer - McDonald's
09.2018 - 07.2021
Southern Alberta Institute of Technology (SAIT) - Pre-Employment Refrigeration and Air Conditioning,

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Zachary Daniele Genoso