Zachary Carlson
Mississauga,ON,
Summary
Hardworking professional in developing independent leadership, creative problem solving, and lifesaving skills for myself and others. Highly motivated to utilize the expertise, skills, and education to maximize job performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Collections/Sales Specialist Representative
EasyFinancial
06.2024 - Current
- Built strong client relationships through consistent communication, effective problem-solving and excellent negotiating skills.
- Proficient in Microsoft Office suite(Word, Excel, PowerPoint) with skills in data analysis and presentation design.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Key Holder
Wolverine Worldwide Company Store
06.2023 - 12.2023
- Exceptional customer service skills, adept at addressing customer inquiries and resolving issues effectively.
- Inventory management conducting regular stock audits and maintaining accurate records to optimize product availability and minimize loss.
- Responsible for opening and closing procedures including cash handling, safe management, and ensuring the security of the store premises.
- Strong communication skills facilitating effective collaboration with team members and management to achieve sales targets and operational goals.
Product Tester
ACCE
03.2023 - 06.2023
- Enhanced product quality by thoroughly testing and identifying potential issues before release.
- Responsible for evaluating and grading each item during the surveying process to ensure quality and compliance with established standards.
- Conducted independent research to gather in-depth knowledge about each product, enhancing understanding and informing testing processes
General Landscaper
Glen Day Development Inst
06.2021 - 08.2021
- Delivered successful landscape projects within tight deadlines while adhering to client specifications and budget constraints.
- Leveraged customer feedback to identify and implement operational enhancements, resulting in improved service delivery and client satisfaction.
- Oversaw the construction of backyard decks, managing project timelines, adhering to safety quality standards, and ensuring high-quality workmanship.
Kelso Camp Counselor
YMCA
06.2019 - 09.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Contributed to team projects, showcasing strong collaboration and effective communication skills.
- Executed problem-solving tasks to develop and implement a weekly planner, incorporating regular updates to enhance program effectiveness.
Head Swim Instructor
Making Waves Swim School
06.2016 - 09.2018
- Facilitated Basic, Advanced, and CPR training sessions, ensuring comprehensive skill development for participants.
- Provided individualized feedback to parents and students, fostering improvement and enhancing learning outcomes.
- Trained athletes in the safe and effective use of equipment, emphasizing safety and optimal performance results.
- Developed and implemented class plans tailored to various age groups and skill levels, addressing both basic and advanced swimming needs.
- Demonstrated independent leadership in teaching essential survival swimming skills, as well as advanced lifesaving techniques.
Education
Bachelor of Arts - Social Sciences
Brock University
St. Catharines, ONSkills
- Strong communication
- Client relations
- Customer service and care
- Team player
- Independent leadership
- Outgoing
- Levelheaded
- Problem solving
- Strategy development
- Sales techniques
Certification
- Royal Life Saving Society – NLS certification
- Standard First Aid and CPR-C
- Emergency First Aid and CPR-B
- G level Driver's License
Timeline
Collections/Sales Specialist Representative
EasyFinancial
06.2024 - Current
Key Holder
Wolverine Worldwide Company Store
06.2023 - 12.2023
Product Tester
ACCE
03.2023 - 06.2023
General Landscaper
Glen Day Development Inst
06.2021 - 08.2021
Kelso Camp Counselor
YMCA
06.2019 - 09.2019
Head Swim Instructor
Making Waves Swim School
06.2016 - 09.2018
Bachelor of Arts - Social Sciences
Brock University
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