Zachariah Smith
Costa Mesa
Summary
Accomplished manager with a proven track record at Nordstrom, adept in merchandise planning and team motivation. Enhanced customer satisfaction and exceeded sales quotas through innovative sales strategies and effective communication. Skilled in business development, I led teams to achieve and surpass performance targets, fostering a culture of continuous improvement and accountability.
Overview
10
10
years of professional experience
Work History
Womens Shoe Department Manager
Nordstrom
04.2023 - Current
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements; Awarded customer service All-Star
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Mens and Womens Shoe Department Manager
Nordstrom
07.2021 - 04.2023
- Assisted customers with footwear issues, providing exceptional problem-solving skills that led to repeat business and positive word-of-mouth referrals.
- Achieved budgetary goals through diligent expense management, identifying opportunities for cost savings without compromising on quality or customer experience.
- Implemented innovative sales techniques that resulted in a marked increase in average transaction values throughout the department.
- Optimized staff scheduling to ensure adequate coverage during peak shopping hours without overstaffing during slower periods.
Shoe and Accessory Department Manager
Nordstrom Rack
06.2020 - 07.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Led a team of professionals to consistently achieve or exceed performance targets.
Interim Apparel Manager
Nordstrom Rack
04.2021 - 05.2021
- Coordinated with other departments to ensure seamless execution of store-wide initiatives; this led to a more cohesive brand identity and improved customer experience.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Mens and Kids Apparel Department Manager
Nordstrom Rack
08.2019 - 06.2020
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Developed and implemented successful merchandising strategies to maximize sales and profitability.
- Increased employee retention by fostering a positive work environment through open communication lines between staff members.
- Resolved escalated customer issues promptly, demonstrating empathy while finding mutually beneficial solutions.
- Optimized floor layouts, resulting in improved customer flow and increased sales opportunities.
Men's Shoe/Furnishings Asst. Department Manager
Nordstrom
01.2019 - 08.2019
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Interim Mens Apparel/ Shoes Department Manager
Nordstrom Rack
06.2018 - 01.2019
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Womens Shoe Assistant Department Manager
Nordstrom
08.2016 - 05.2018
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
Mens Shoe Assistant Department Manager
Nordstrom
05.2015 - 08.2016
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
Education
Associate of Arts - Liberal Arts And Sciences
Orange Coast College
Costa Mesa, CA05-2010
Skills
- Store operations
- Merchandise planning
- Performance analysis
- Stock replenishment
- Excellent communication
- Business development and planning
- Sales strategy development
- Revenue growth
- Performance evaluations
- Team motivation
Timeline
Womens Shoe Department Manager
Nordstrom
04.2023 - Current
Mens and Womens Shoe Department Manager
Nordstrom
07.2021 - 04.2023
Interim Apparel Manager
Nordstrom Rack
04.2021 - 05.2021
Shoe and Accessory Department Manager
Nordstrom Rack
06.2020 - 07.2021
Mens and Kids Apparel Department Manager
Nordstrom Rack
08.2019 - 06.2020
Men's Shoe/Furnishings Asst. Department Manager
Nordstrom
01.2019 - 08.2019
Interim Mens Apparel/ Shoes Department Manager
Nordstrom Rack
06.2018 - 01.2019
Womens Shoe Assistant Department Manager
Nordstrom
08.2016 - 05.2018
Mens Shoe Assistant Department Manager
Nordstrom
05.2015 - 08.2016
Associate of Arts - Liberal Arts And Sciences
Orange Coast College
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