Zachariah Roberts
Fresno
Summary
Motivated IT support student and professional with 1 + years of hands-on experience in hardware/software troubleshooting, repair, installation, network configuration, and client communication. Use of ticketing systems to document and track IT procedures. Adept at problem-solving, providing excellent technical assistance, and ensuring customer satisfaction. Reliable, organized, and passionate about technology and teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Geek Squad Installer
Best Buy
10.2024 - Current
- Configure and install home entertainment systems, including TVs, audio, and video devices.
- Troubleshoot and resolve PC software and hardware issues.
- Set up home and business networks (routers, modems, switches, and Wi-Fi extenders).
- Perform cable management and wire concealment for Ethernet, fiber, and phone lines.
- Provide on-site customer education, ensuring satisfaction and understanding of system functionality.
Associate
In-N-Out Burger
03.2022 - 02.2024
- Delivered high-quality customer service in a fast-paced environment.
- Handled cash transactions, orders, and customer inquiries accurately and efficiently.
- Collaborated with team members to maintain operations, cleanliness, and safety.
- Demonstrated reliability, professionalism, and a strong work ethic.
I.T. Administrative Assistant
Fresno American Indian Health Project
06.2021 - 08.2021
- Assisted with software updates, system imaging, and file management.
- Evaluated and repaired computer hardware and peripherals.
- Supported network setup and website maintenance.
- Maintained equipment inventory and documented IT procedures.
- Provided responsive tech support to staff in a professional and courteous manner.
Education
Associate of Science - Cybersecurity
Fresno City College
Fresno, CA01-2027
Certificate of Achievement - Cyber Technician Specialist
Fresno City College
Fresno, CA12-2025
High School Diploma -
Sierra Charter School
Fresno, CA05.2022
Skills
- Hardware & Software Troubleshooting
- Customer Support & Communication
- Coding & Scripting Fundamentals
- Network Setup (Routers, Switches, Wi-Fi Extenders)
- Technical Documentation & Inventory Tracking
- Time Management & Multitasking
- System Configuration & Installation
- PC Assembly & Maintenance
- Active Listening & Problem Resolution
- Attention to detail
- Installation updates
- Inventory oversight
- Following safety practices
Certification
- Cyber technician Specialist (CA), Fresno City College - January 2025 - December 2025
- Certification of coding in the languages of (HTML and CSS), FAIHP - April 2021 - May 2021
Timeline
Geek Squad Installer
Best Buy
10.2024 - Current
Associate
In-N-Out Burger
03.2022 - 02.2024
I.T. Administrative Assistant
Fresno American Indian Health Project
06.2021 - 08.2021
Associate of Science - Cybersecurity
Fresno City College
Certificate of Achievement - Cyber Technician Specialist
Fresno City College
High School Diploma -
Sierra Charter School