Zachariah Cratty
Napa,CA
Summary
Dedicated and service-focused general manager committed to providing exceptional customer experiences that foster loyalty and drive repeat business. Skillfully orchestrates the efficient allocation of resources to effectively handle anticipated operational demands. Demonstrates strong sales leadership, sound judgment, and excellent planning abilities, complemented by exceptional interpersonal communication skills.
Overview
7
7
years of professional experience
Work History
General Manager
The Station
01.2022 - Current
- Provide leadership and support to team; coach, guide, nurture and develop the right people while leading by example
- Responsible for all performance reviews of all staff members
- Develop and actively assist in solicitation of new business to drive revenue results
- Collaborate with Director of Marketing, Social Media Consultant and Culinary Director to curate online presence
- Collaborate with Owner, President, VP Operations, HR Director of Gott's Roadside to ensure exceptional operations and implementing team culture.
- Interview and train employees; planning, assigning, and directing work; conducting employee meetings as necessary, informing employees of new policies and/or procedures; giving feedback for appraising performance; addressing complaints and resolving problems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant General Manager
Gott's Roadside
11.2020 - 01.2022
- First trainer in the entire company with a focus on onboarding and training on a timely basis
- Started at one location in Napa, then sent to openings of other locations in the Bay Area to help uphold company standards, procedures, and guidelines to reflect work culture
- Responsible for training upwards of 100 employees amongst various locations
- Executed training programs for employees in order to gain a better understanding of the company's philosophy, as well as in-depth knowledge of the food and beverage menu
- Returned to the company as assistant general manager, supporting general managers in ensuring consistently exceptional guest and team member experiences, the presentation of food, strong financial results, and operational excellence
- Oversee successful fulfillment of all employment activities including recruiting, hiring, onboarding, training, scheduling, coaching, and managing performance
- Oversee food safety and sanitation through enforcement of hygiene and use of food safety best practices
- Meet financial objectives by utilizing P&L information to take corrective actions regarding controllable expenses
- Manage COGS through implementation of proper inventory tracking systems
- Manage labor to ensure proper staffing levels
- Ensure operational standards, as well as company policies and procedures are followed
- Facilitate facility maintenance and preventative repair plan to ensure physical plant and equipment are always functioning and in good repair.
Service Manager
Tartine Manufactory
08.2017 - 06.2020
- Upheld policies, procedures, standards, guidelines, and training programs on a timely basis
- Monitored compliance with health regulations of food preparation, serving and building maintenance
- Achieved company objectives in sales, service, quality, appearance of facility, sanitation and cleanliness
- Trained employees and created a productive working environment
- Reviewed financial statements, sales, and activity reports
- Measured productivity and goal achievement to identify areas needing cost reduction or program improvement
- Monitored budgets, payroll records and reviewed financial transactions to ensure that expenditures are authorized and budgeted
- Scheduled staff hours and assigned duties
- Organized and directed worker training programs, resolved personnel problems, made hiring and termination decisions and evaluated employee performance
- Administered prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures.
Education
Communication Studies BA -
San Francisco State University
San Francisco, CASkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Effective leader
- Training and coaching
- Team Leadership
- Training and Development
- Relationship Building
- Inventory Control
- Employee Scheduling
- Administrative Skills
- P&L Management
Locations
- Pago Pago, American Samoa
- Napa, CA
Skillscertifications
- Safe Food Handling - Manager Level
- Great communicator
- Innovative
- Promoting diversity and inclusion
- Known for accountability, clear communication, problem solving, teamwork, team building, attention to detail
Timeline
General Manager
The Station
01.2022 - Current
Assistant General Manager
Gott's Roadside
11.2020 - 01.2022
Service Manager
Tartine Manufactory
08.2017 - 06.2020
Communication Studies BA -
San Francisco State University
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