ZACH RIOS
Stockton
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management. Diligent [Desired Position] with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
AIRPORT HOME APPLIANCE
02.2019 - Current
- Listen to customer needs and wants of what kind of product they are looking to replace.
- Qualify customers properly to make the right appliance recommendation that will fit there space.
- Go over open sales orders that and make sure product that had to be ordered is attached to a PO and follow up with the customer once product arrives.
- Have delivery schedule on the proper truck rout and ask if the customer has any special delivery instructions
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Tire Sales Manager
Certified Tire Good Year
01.2018 - 02.2019
- Developed customized tire solutions for clients, resulting in higher customer satisfaction and loyalty.
- Developed and maintained positive relationships with product and equipment vendors.
- Supervised tire bay team members, enforcing safe environment standards and observance of tire bay policies and procedures.
- Established performance metrics and tracked progress towards goals, enabling timely adjustments to strategies as needed.
- Trained and developed team members, assigning, supervising and monitoring workload of each team member to achieve optimal individual development and balance of skills during shifts.
- Managed inventory effectively to ensure optimal stock levels and minimize backorders or delays.
- Fostered a positive work environment that encouraged open communication between employees of all levels.
- Installed, rotated and balanced tires for automobiles and commercial light trucks.
- Identified and properly disposed of tires worn or damaged beyond restoration, informing clients of need for replacement and guiding through new tire and warranty selection process.
Automotive Technician
Certified Tire Good Year
08.2013 - 01.2018
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
Overnight Stocker
Walmart
03.2013 - 08.2013
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained neat, organized stockroom free of hazards.
Pool Maintenance Technician
Pool Pro Service & Repair
07.2012 - 02.2013
- Managed inventory of pool chemicals and supplies, ensuring adequate stock levels were maintained for uninterrupted service delivery.
- Enhanced pool water quality by conducting regular chemical balancing and treatment processes.
- Implemented preventative measures to minimize algae growth and maintain crystal-clear water conditions at all times.
- Boosted customer satisfaction by providing professional and efficient pool cleaning services on a consistent basis.
- Maintained detailed records of completed tasks, providing accurate documentation for clients and supervisors as needed.
- Educated clients on proper pool care techniques, empowering them to take proactive measures in maintaining their own facilities.
- Reduced equipment malfunction incidents through thorough routine inspections and timely maintenance of pool systems.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Diagnosed and repaired problems with electrical and mechanical systems.
Education
High School Diploma -
Concord High School
Concord, CA06.2012
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Verbal/written communication
- Upselling
- Contact follow-up
- Price quote preparation
- Telephone Etiquette
- Telephone sales
- Typing
Certification
Have attended and finish training in the following brands
Wolf, Subzero, and Cove
Monogram, Cafe, Profile, GE
Thermador, BSH
Bertazzoni
Asko
Zephyr
Best hoods
JennAir, KitchenAid, Maytag, Whirlpool
Fisher & Paykel
LG, Studio
Dacor, Samsung
Electolux, Frigidaire Gallery and Pro
Beko
Miele
Timeline
Sales Associate
AIRPORT HOME APPLIANCE
02.2019 - Current
Tire Sales Manager
Certified Tire Good Year
01.2018 - 02.2019
Automotive Technician
Certified Tire Good Year
08.2013 - 01.2018
Overnight Stocker
Walmart
03.2013 - 08.2013
Pool Maintenance Technician
Pool Pro Service & Repair
07.2012 - 02.2013
High School Diploma -
Concord High School
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