Summary
Overview
Work History
Education
Skills
Athletics And Extracurriculars
Timeline
Generic

Zach McPhail

Calgary

Summary

Versatile and detail-oriented individual with hands-on experience in operations management, scheduling, customer service, and team communication. Trusted to oversee one of Calgary’s largest recreational hockey leagues, including managing budgets, officials, and communication with 132 teams across seasonal play. Responsible for a business unit generating over $2.1 million in net annual revenue. Proven ability to stay organized under pressure, resolve issues efficiently, and keep day-to-day operations running smoothly. Looking to apply these skills in a dynamic role within hockey operations.

Overview

2026
2026
years of professional experience

Work History

WHCL League Coordinator

WinSport
- Current
  • Solely responsible for managing the largest adult recreational hockey league in Calgary, with 133 teams in winter and 56 in summer
  • Scheduled 2,254 regular season games annually in winter and an additional 450 games in the summer, including full postseason scheduling
  • Led a business unit generating $2.1M in net revenue and approximately $800K in gross revenue per year
  • Managed league budgeting, financial tracking, and accurate financial accruals
  • Created marketing materials and content to promote league registration and announcements
  • Served as primary point of contact for team representatives from 132 winter and 56 summer teams, communicating via email, phone calls, and in-person meetings
  • Conducted biannual in-person meetings with team managers and on-ice officials to review league rules, operational updates, expectations, and address any upcoming changes
  • Hired, trained, scheduled, and supervised all on-ice (referees) and off-ice (timekeepers) officials
  • Handled disciplinary matters including suspensions and forfeiture fines
  • Enforced and regularly updated league rules based on feedback from participants, officials, and past experience to improve fairness, safety, and overall league quality
  • Ensured all participants completed registration and submitted waivers in compliance with league policies
  • Collected team payments and processed payroll for all officials
  • Planned and executed all league-run tournaments and helped support WinSport events
  • Stepped in to referee or scorekeep as needed during staff shortages
  • Assisted other departments such as skate school, arena bookings, and ice maintenance

Operations Assistant

Flames Sports Bank (Comrie’s Sports Bank)
  • Scheduled appointments and communicated with families
  • Operated company trucks safely and set up promotional events
  • Sorted and sanitized donated sports equipment
  • Fitted children with appropriate sports gear and trained new staff
  • Promoted the charity through social media platforms
  • Designed and maintained the warehouse layout

Hockey Referee

Central Zone Referees' Committee
  • Officiated games for various age groups, ensuring player safety and rule compliance
  • Maintained annual certifications and attended training clinics
  • Monitored players' actions closely to prevent injury or rule violations
  • Completed detailed reports after each game outlining any incidents that occurred during play, such as injuries or ejections
  • Maintained order during games through effective communication with coaches and players.
  • Contributed to a positive game atmosphere by maintaining professionalism at all times, both on and off the ice.

Car detailer

Mercedes-Benz Country Hills
  • Assisted in communication to other departments
  • Used cleaning, protective, and restorative agents to maintain and enhance vehicle appearance
  • Reviewed work orders and followed instructions to prioritize tasks and keep workflows moving smoothly
  • Cleaned vehicle interiors, including vacuuming and wiping down surfaces
  • Transported vehicles between workstations
  • Fixed minor chips and scratches with touch-up vehicle paint
  • Maintained inventory of cleaning supplies and equipment
  • Inspected vehicles for damage before and after detailing services

Lawn Care Technician

Green Drop Lawns
  • Operated vehicles and machinery, including trailers, safely and efficiently
  • Interacted with customers to address inquiries and ensure satisfaction
  • Coordinated with coworkers and supervisors to meet daily objectives

Grounds Crew

Country Hills Golf Course
  • Safely operated vehicles and machinery for grounds maintenance
  • Collaborated with team members and communicated via radio
  • Assisted members with questions and ensured their needs were met

Education

Diploma -

Crescent Heights High School

Skills

  • Project Management
  • Budgeting and Financial Tracking
  • Conflict Resolution and Incident Management
  • Scheduling and Logistics Coordination
  • Social Media Management
  • Team Leadership and Training
  • Effective Communication and Interpersonal Skills
  • Proficiency in Microsoft Office Suite
  • Proficientcy in GoalLine and Momentous Ungerboeck scheduling software

Athletics And Extracurriculars

  • High School Football and Rugby
  • Symons Valley Hockey
  • Hornets Lacrosse
  • Recreational Hockey Calgary
  • Centennial Little League Baseball
  • Red Birds Baseball
  • Calgary North Baseball

Timeline

WHCL League Coordinator

WinSport
- Current

Operations Assistant

Flames Sports Bank (Comrie’s Sports Bank)

Hockey Referee

Central Zone Referees' Committee

Car detailer

Mercedes-Benz Country Hills

Lawn Care Technician

Green Drop Lawns

Grounds Crew

Country Hills Golf Course

Diploma -

Crescent Heights High School

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Zach McPhail