Zach Jacobs
Hemet
Summary
Dynamic Curbside Shopper at HEB Grocery Store, recognized for exceptional order accuracy and speed in a high-pressure environment. Leveraged mobile app proficiency and initiative to enhance customer satisfaction, ensuring seamless communication and efficient order fulfillment. Committed to safety and quality, consistently delivering outstanding service while maintaining an organized workspace.
Skilled in providing excellent customer service and efficient order fulfillment in fast-paced environment, looking to transition into new field. Developed strong organizational and multitasking skills while working in high-demand setting. Seeking to apply these abilities in new and challenging role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Curbside Shopper
HEB Grocery Store
03.2024 - 06.2025
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
Business Administration
Liberty Hill High School
Liberty Hill, TX05-2027
Skills
- Speed and efficiency
- Safety awareness
- Mobile app proficiency
- Initiative-taking
- Reading comprehension
- Goal-oriented mindset
Accomplishments
- Resolved product issue through consumer testing.
Certification
- CPSP - Certified Professional Sales Person
Timeline
Curbside Shopper
HEB Grocery Store
03.2024 - 06.2025
Business Administration
Liberty Hill High School
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