Zach Hayes

• Established and managed Google Workspace and Microsoft accounts for students and faculty.
• Set up desktop and laptop PCs for use by students and faculty, including security and hardware connection.
• Resolved critical incidents via remote assistance or on-site troubleshooting with internet and printer connection.
• Achieved faster network connectivity by installing higher-performance routers, switches, and access points.

• Monitored student progress and adjusted instruction to meet individual needs
• Collaborated with colleagues to develop more effective learning environments
• Instructed physical education classes for grades 1-12
• Supervised classrooms and recess for grades 5-12
• Assigned homework
• Graded tests

Duties As Banquet Captain

• Received bookings of the banquet halls and orders of buffet-style meals for groups of up to 50 by phone, email, and in-person
• Prepared the banquet halls to specifications by rearranging furniture and presentation equipment
• Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events, including cleaning
• Collaborated with the kitchen staff to have food ordered and prepared for the scheduled date
• Delivered meals and tableware to the banquet halls
• Sent daily reports of operations to management

Duties As Restaurant Supervisor:

• Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
• Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
• Hired new waiting staff
• Prepared the monthly staff schedule
• Verified the cash sales from the register
• Disciplined staff
• Duties As Restaurant Server:
• Operated the digital sales register
• Performed heavy cleaning of both front and back of house
• Waited on customers and guests of the hotel
• Closing and securing the restaurant after final shift
• Performed the cash out of the register after final shift

• See above

• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns
• Addressed and resolved customer complaints in polite and professional manner.
• Trained new team members by relaying information on company procedures and safety requirements.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Received and delivered guest orders accurately and promptly at both the drive-thru and front counter
• Performed heavy cleaning of the front and back of house
• Operated register to process payments and collect cash payment for order totals.