Zabrina Gonzalez
Fresno
Overview
15
15
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Internal Revenue Service
01.2024 - 01.2025
- Deliver expert assistance and guidance to taxpayers by addressing inquiries, resolving issues, and providing accurate information on tax regulations and procedures
- Facilitate communication between taxpayers and relevant departments to ensure efficient resolution of complex tax matters
- Implement effective problem-solving techniques to enhance customer satisfaction and improve service delivery
- Maintain comprehensive knowledge of current tax laws and regulations to ensure accurate and up-to-date information is provided
- Utilize advanced communication skills to explain complex tax concepts in an accessible manner to diverse audiences
Front Desk Receptionist
Prestige Urgent Care
06.2021 - 08.2023
- Greet and direct visitors efficiently, ensuring a welcoming and organized reception area
- Manage communication by answering, screening, and forwarding phone calls, and providing accurate information in-person and via phone/email
- Control office security by adhering to safety procedures and overseeing access through the reception desk
- Coordinate administrative tasks including scheduling meetings, managing office supplies, and maintaining expense records
Cashier/Customer Service
Walmart
04.2010 - 07.2016
- Processed customer transactions efficiently, including cash, check, and credit card payments, ensuring accuracy and compliance with store policies
- Managed cash drawer by counting and balancing funds at the beginning and end of each shift
- Implemented promotional discounts and redeemed coupons, using price sheets and sales bulletins to ensure accurate pricing
- Maintained a clean and safe work environment, reporting any unresolved issues to management
Education
Vocational college - Pharmacy Technician
UEI College-Fresno
Fresno, CA06.2022
High school diploma -
Fresno High School
Fresno, CA06.2011
Skills
- Proficient in Microsoft Word
- Proficient in Outlook
- Proficient in PowerPoint
- Proficient in Excel
- Strong Organizational Skills
- Detailed Work Ethic
- Performance Skills
- Interpersonal Skills
- Written Communication Skills
- Oral Communication Skills
- Technical Interpretation Skills
- Professional Attitude
- Professional Appearance
- Multitasking Skills
- Time-Management Skills
- Ability to Prioritize Tasks
- Market Research Skills
- Customer Service Skills
Certification
- Pharmacy Technician Certification
- CPR Certification
Timeline
CSR - Customer Service Representative
Internal Revenue Service
01.2024 - 01.2025
Front Desk Receptionist
Prestige Urgent Care
06.2021 - 08.2023
Cashier/Customer Service
Walmart
04.2010 - 07.2016
Vocational college - Pharmacy Technician
UEI College-Fresno
High school diploma -
Fresno High School
- Pharmacy Technician Certification
- CPR Certification
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