Suite microsoft
Yvonne Sognia Siewe Fonou
customer service
Calgary,Alberta
Summary
HIGHLIGHTS OF QUALIFICATIONS AND SKILLS
Demonstrates excellent customer service skills;
Move, lift, and safety regulations and procedure.
Maintain a clean and organized work area
Follow health and safety regulation and procedure
Assist with loading and unloading material.
Organized and self-motivated; able to work independently, or with a team
Responsible, flexible, caring
Support a team with various manual task as needed.
Overview
1
1
Language
1
1
year of professional experience
2
2
years of post-secondary education
Work History
customer service
The Big Box Familly
Calgary, Alberta
04.2024 - Current
- Collaborated with customer service personnel to optimize outbound efforts.
- Collaborated with team members to improve overall customer service experience.
- Restructured customer service process, ensuring quicker response times.
- Maintained detailed records of client conversations and customer service.
- Cleaning restroom; Playground organization and Sanitizing the entertainment machine
Volunteer
Need Society, WINS
Calgary, Alberta
11.2024 - 01.2025
- Organizing, folding, hangering clothes and Putting the price in the clothes.
- Cleaning the warehouse
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
Education
CBL7
SAIT
Calgary 12.2024 - 04.2025
Diploma Degree - Accounting Management
ISG
Douala-Cameroon 09.2018 - 08.2020
Skills
- Customer service orientation
- Payroll customer service
- Customer service excellence
- Providing customer service
- Customer service best practices
- Customer service management
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Healthcare benefitsTeam Building / Company RetreatsCareer advancementWork-life balanceFlexible work hoursWork from home optionPersonal development programsStock Options / Equity / Profit SharingCompany CulturePaid time offPaid sick leaveSoftware
Suite google
Languages
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Hobbies
Reading, Travel, Search, fitness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CBL7
SAIT
12.2024 - 04.2025
Volunteer
Need Society, WINS
11.2024 - 01.2025
customer service
The Big Box Familly
04.2024 - Current
Diploma Degree - Accounting Management
ISG
09.2018 - 08.2020
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