Summary
Overview
Work History
Education
Skills
Work Preference
Software
Languages
Hobbies
Work Availability
Timeline
BusinessAnalyst

Yvonne Sognia Siewe Fonou

customer service
Calgary,Alberta

Summary

HIGHLIGHTS OF QUALIFICATIONS AND SKILLS Demonstrates excellent customer service skills; Move, lift, and safety regulations and procedure. Maintain a clean and organized work area Follow health and safety regulation and procedure Assist with loading and unloading material. Organized and self-motivated; able to work independently, or with a team Responsible, flexible, caring Support a team with various manual task as needed.

Overview

1
1
Language
1
1
year of professional experience
2
2
years of post-secondary education

Work History

customer service

The Big Box Familly
Calgary, Alberta
04.2024 - Current
  • Collaborated with customer service personnel to optimize outbound efforts.
  • Collaborated with team members to improve overall customer service experience.
  • Restructured customer service process, ensuring quicker response times.
  • Maintained detailed records of client conversations and customer service.
  • Cleaning restroom; Playground organization and Sanitizing the entertainment machine

Volunteer

Need Society, WINS
Calgary, Alberta
11.2024 - 01.2025
  • Organizing, folding, hangering clothes and Putting the price in the clothes.
  • Cleaning the warehouse
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.

Education

CBL7

SAIT
Calgary
12.2024 - 04.2025

Diploma Degree - Accounting Management

ISG
Douala-Cameroon
09.2018 - 08.2020

Skills

  • Customer service orientation
  • Payroll customer service
  • Customer service excellence
  • Providing customer service
  • Customer service best practices
  • Customer service management

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Healthcare benefitsTeam Building / Company RetreatsCareer advancementWork-life balanceFlexible work hoursWork from home optionPersonal development programsStock Options / Equity / Profit SharingCompany CulturePaid time offPaid sick leave

Software

Suite microsoft

Suite google

Languages

English
Advanced (C1)
French
Bilingual or Proficient (C2)

Hobbies

Reading, Travel, Search, fitness

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

CBL7

SAIT
12.2024 - 04.2025

Volunteer

Need Society, WINS
11.2024 - 01.2025

customer service

The Big Box Familly
04.2024 - Current

Diploma Degree - Accounting Management

ISG
09.2018 - 08.2020

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Yvonne Sognia Siewe Fonoucustomer service