YVONNE SEYRAM JOHNSON
Bradford,ON
Summary
Experienced in providing dedicated assistance to the elderly, disabled, and patients with dementia, a devoted personal care professional with expertise in fostering client health and convenience. Skilled in assisting with daily activities and addressing health needs. Possesses a unique blend of customer service, multitasking, and time management abilities. Committed to ensuring every customer receives a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Health Care Aide
The Elden of Bradford
01.2024 - Current
- Provided assistance to patients with activities of daily living such as bathing, dressing and grooming.
- Reported any changes or concerns to supervising nurse promptly.
- Completed daily documentation and charts regarding residents care plan.
- Communicated well with residents to identify and attend to their needs.
Caregiver
Home Instead
11.2023 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Laundered clothing and bedding to prevent infection.
Caregiver
Trust Hands Home Care
12.2022 - 12.2022
- Assisted clients with activities of daily living such as bathing, dressing and grooming
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping
- Assisted residents in activities of daily living to maintain health and dignity
- Provided emotional support to clients during difficult times
- Demonstrated excellent communication skills while interacting with clients, families and other healthcare professionals
- Facilitated social activities designed to stimulate cognitive functioning in older adults.
Customer Service Representative
Reve Atelier
02.2020 - 02.2020
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Resolved customer complaints promptly and efficiently
- Developed positive relationships with customers through friendly interactions
- Addressed customers courteously using suitable methods and problem-solving skills.
Education
Diploma In Elderly Care And Caring For The Disable -
Alison
02.2025
Diploma In Caregiving -
Alison
04.2024
Health Care Training Course -
Health First Consult & Recruitment Agency
Tema, Greater Accra Region01.2023
Care and Skills for Health -
Care Tuition
Tema, Greater Accra Region07-2022
Diploma in Secretaryship -
Jayee University College
McCarthy Hill, Greater Accra Region06-2003
High School Certificate -
Mawuli Senior High School
Ho, Volta Region06-1998
Skills
- Companionship and Emotional Support
- Client Documentation
- Progress Documentation
- Customer Service
- Companionship and emotional support
- Mobility assistance
- Care plan implementation
- Transporting patients
Additional Information
Certifications
- Person-Centered Care Training for Alzheimer’s and other Dementias
- Care professional Personal Care skills Training
Awards
- Caregiver of the month, January 2024-Home Instead
References
References available upon request
Timeline
Health Care Aide
The Elden of Bradford
01.2024 - Current
Caregiver
Home Instead
11.2023 - Current
Caregiver
Trust Hands Home Care
12.2022 - 12.2022
Customer Service Representative
Reve Atelier
02.2020 - 02.2020
Health Care Training Course -
Health First Consult & Recruitment Agency
Diploma in Secretaryship -
Jayee University College
High School Certificate -
Mawuli Senior High School
Diploma In Elderly Care And Caring For The Disable -
Alison
Diploma In Caregiving -
Alison
Care and Skills for Health -
Care Tuition
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