Summary
Overview
Work History
Education
Skills
Timeline
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Yvonne Wangari Wiggan

Summary

Passionate project manager with 5+ years of experience building strong relationships through financial expertise, strategic contract negotiation, and thoughtful people management. Successfully nurtured an $89M three-year partnership with 98% forecasting accuracy while personally recruiting and mentoring a diverse team of 100+ contractors. Thrives on engaging stakeholders, fostering collaborative change, and protecting customers through meticulous quality assurance work. Consistently recognized as a top performer who balances operational excellence with genuine care for team development and client success.

Overview

7
7
years of professional experience

Work History

Project Manager

IBM, Global Business Services
06.2020 - Current
  • Built and maintained strong client relationships while overseeing an $88M 3 year contract, delivering a reliable 98% monthly forecasting accuracy.
  • Streamlined contractor operations by recruiting 100+ professionals and skillfully negotiating budget-aligned contracts.
  • Built strong stakeholder relationships through consistent communication, ensuring alignment and smooth implementation of change initiatives while establishing effective channels for project updates and collaborative decision-making.

Investigation Officer

RBC Royal Bank
01.2018 - 06.2020
  • Protected customers by carefully reviewing flagged account transactions for quality and fraud concerns, personally validating each debit to maintain account integrity while efficiently processing 50+ cases daily and ensuring full compliance with Canadian banking regulations.
  • Achieved top performer status for 5 months in 2019 by consistently closing cases efficiently and promptly, directly contributing to exceptional center-wide performance results.
  • Sustained accurate General Ledger for an average of 5 branches monthly and proactively resolved case outages to ensure operational continuity.

Education

Scrum Master Certification - Scrum Master

Scrum Alliance
Halifax, NS
11-2022

Bachelor of Commerce - Economics

Saint Mary's University
Halifax, NS
10-2018

Skills

  • Project management
  • Project planning and development
  • Team collaboration
  • Strategic planning
  • Client relations
  • Budgeting and forecasting
  • Risk management
  • Budget control
  • Project scope
  • Cross-functional collaboration
  • Contract management
  • Stakeholder Management

Timeline

Project Manager

IBM, Global Business Services
06.2020 - Current

Investigation Officer

RBC Royal Bank
01.2018 - 06.2020

Scrum Master Certification - Scrum Master

Scrum Alliance

Bachelor of Commerce - Economics

Saint Mary's University

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Yvonne Wangari Wiggan