MS Wiindows
Yvonne Ristemovich
Resources Coordinator 4165649045
Mississauga,ON
Overview
20
20
years of professional experience
Work History
Scheduling Clerk (Coordinator)
Able Living/Thrive Group
10.2022 - Current
- Company Overview: Non Profit Group funded by Ministry of Health
- Oversee the operations of support to our Community Services programs across the Golden Horseshoe in the Mississauga, Burlington, Stoney Creek and Hamilton communities
- The services are providing a variety of customer service functions for our health care services we provide in the community homes and supportive housing to people with mental illness and in our congregate living programs
- Maintain Hight Volume of calls in a Call Centre
- Provide schedule support and planning to community teams and programs
- Manage phone calls from employees and clients in the community
- Input schedule changes, forward any time or scheduling conflicts and staffing availability issues to Leadership for resolution
- Utilize client database and software management programs (SalesForce Mgt, MS Windows)
- Assist with preparing and posting staff schedules
- Assist with preparation of payroll, including timecards (Vacation, Sick Days, Training) in accordance with collective bargaining agreements
- Coordinate staff replacement activities to ensure optimal staffing levels are met
- Respond promptly to customer support via email, phone, or chat
- Resolve customer inquiries and issues effectively
- Document customer interactions and feedback
- Maintain organized documentation for all customer service and accounting processes
- Own and deliver timely, internal and external client reports
- Collaborate with internal teams to improve customer experience
- Analyze customer feedback to identify areas for improvement
- Non Profit Group funded by Ministry of Health
Scheduling Coordinator
Halton Region -Services for Seniors, Social & Community Services
Oakville, ON
09.2021 - 02.2022
- Oversee the operations of Creek Way Village (128-bed long-term care home) in Oakville ON
- Workforce Management (WFM) to create and manipulate schedules on daily basis
- Provide administrative support by managing staff schedules, processing requests for vacations, and performing time verifications-functions for payroll purposes
- Develop work schedules for all departments and manage the internal job posting system in accordance with collective bargaining agreements
- Coordinate staff replacement activities to ensure optimal staffing levels are met
Vaccine Support Staff - Employee (Contract Position)
Halton Region Legislative & Planning Services Human Resources Services
02.2021 - 09.2021
- All Patients upon entering Burlington Vaccination Clinic are subject to the follow government-mandated protocols
- Screen: ask government-mandated questions of all patients upon arrival- contact tracing
- Registration Station Desk: register patients into CovaxOn Application Software: Verify patients’ documents, i.e
- Must provide necessary documents: Health Card, Driver’s license for proof of identity and residency, mandated by the government, before proceeding to the vaccination station
- Navigator: plan and direct all patients to the appropriate stations, answer any questions clients have, and provide support to those that need physical assistance, i.e
- Call PSWs and nurses in case of physical conditions/ailments
- Check-Output Station Desk: check patients out -post-vaccination; review all documentation in the CovaxOn Application Softwaree to verify all data is correct and complete, print and email vaccination receipts
- Ad hoc duties: train new employees, assist with duty release when short-staffed in other departments
Staffing Coordinator
NHI Nursing and Home Makers Inc.
Toronto, ON
12.2018 - 09.2020
- Company Overview: The organization’s initiatives to bring continuous quality by Company’s PSW’s, RN’s and RPN’s supplied to hospitals in Toronto Ontario
- Professional coordinating services ( RPN, RNS, PWS workers) requests from clients with their external employees
- Developed strong working relationships with clients within the hospital setting, and families (private care provision) to create long-lasting relationships with predictable and credible results
- Communicate/Liaze with clients via telephone, provide information about services
- Record bookings, take order requests, cancel/reschedule appointments
- Resolve complaints
- Maintain customer database application
- Answer multiple telephone lines
- Use critical judgment, and problem-solving skills - identify and resolve issues
- Organize, plan and prioritize work by developing specific goals to accomplish them
- Communicate with external organizations within the public sector, government
- Perform administrative activities: patient intake order processing, maintaining physical filing system
- Work overtime as needed to complete ad hoc projects
- Worked rotating shifts
- Medical Software Application used: Gold Care Integrated Health Record System
- The organization’s initiatives to bring continuous quality by Company’s PSW’s, RN’s and RPN’s supplied to hospitals in Toronto Ontario
Administrative Assistant to Executive Team
CONSUMER DEBTOR PROTECTION OF CANADA LTD.
Woodbridge, ON
10.2015 - 04.2018
- Company Overview: CDPC Debt Management helps to create personalized repayment plans that allow one low monthly payment to cover all unsecured debts
- Handled all coordinating of CEO’s daily agenda, and meetings, organizing company’s all events, managed maintenance of facilities–-i.e, renovations/repairs
- Coordinated office moves i.e
- Contractors, designers, for office expansions i.e
- Full life cycle of the project
- Responsible for Health and Safety inspections and procedures, maintained record log
- Performed reception relief, customer walk-ins, calls into the call center queue, provided account information, and payment schedule, collected payments, and made bank deposits
- CDPC Debt Management helps to create personalized repayment plans that allow one low monthly payment to cover all unsecured debts
Resource Planner/Manager
SUNLIFE FINANCIAL CANADA
Toronto, ON
01.2002 - 01.2006
- Company Overview: A leading Canadian-based international financial services company, offering a diverse range of insurance and investment products including group benefits and group retirement and savings plans
- Planned and coordinated staff schedules for 85+ Customer Care Representatives in a fast-paced contact center environment
- Ensured optimal resource planning by partnering with senior managers to analyze resource requirements and resolve resource-related issues
- Monitored inbound call volumes and reallocated agents based on volumes and individual queue wait times
- Forecasted potential gaps in customer service support coverage and devised resolutions
- Cultivated collaborative teamwork environment in Toronto facility
- Monitored and evaluated staff performance
- Participated in frequent meetings with Executive Leaders; generated status and attendance reports for Supervisors
- Spearheaded new-hire orientation programs; managed on-time, on-budget delivery of training seminars
- Initiated and coordinated logistics for special events focused on raising awareness for humanitarian causes
- Achieved caller wait times of < 1.5 minutes through diligent tracking, management, and reallocation of resources
- Monitored CCR phone calls to assess weaknesses and strengths and advise management on quality improvements
- Filled communication gap between Supervisors and Management; served as the go-to person for conflict resolution
- Managed employee relations, and provided informal coaching and mentoring to boost morale and resolve issues
- A leading Canadian-based international financial services company, offering a diverse range of insurance and investment products including group benefits and group retirement and savings plans
Timeline
Scheduling Clerk (Coordinator)
Able Living/Thrive Group
10.2022 - Current
Scheduling Coordinator
Halton Region -Services for Seniors, Social & Community Services
09.2021 - 02.2022
Vaccine Support Staff - Employee (Contract Position)
Halton Region Legislative & Planning Services Human Resources Services
02.2021 - 09.2021
Staffing Coordinator
NHI Nursing and Home Makers Inc.
12.2018 - 09.2020
Administrative Assistant to Executive Team
CONSUMER DEBTOR PROTECTION OF CANADA LTD.
10.2015 - 04.2018
Resource Planner/Manager
SUNLIFE FINANCIAL CANADA
01.2002 - 01.2006
Associate of Arts - Human Resources
University of Toronto
Associate of Arts - Business Administration
Humber College
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Education
Associate of Arts - Business Administration
Humber College
TorontoAssociate of Arts - Human Resources
University of Toronto
TorontoSkills
- Record maintenance
- Appointment coordination
- Workload balancing
- Data entry proficiency
- Meeting scheduling
- Confidentiality requirements
- Intake documentation
- Customer engagement and support
- Calendar coordination
- Schedule organization
- Proficient in MS Windows, CoVax, SAP
- Scheduling
- Program organization
- Strong work ethic
- Verbal and written communication
- Customer relations
- Medical terminology
- Office administration
- Project scheduling
- Staff management
- Timesheet management
- Project management
- Travel coordination
- Staffing assignments
- Teamwork and collaboration
- Meeting planning
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Work-life balanceCompany CultureCareer advancementPersonal development programsHealthcare benefitsPaid sick leaveTeam Building / Company RetreatsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Emotional Intelligence is God's bestowed. It cannot be taught nor bought.
Software
Languages
Slovak
Native language
English
Advanced (C1)
C1
Czech
Beginner (A1)
A1
Polish
Beginner (A1)
A1
Interests
Music, reading, research, politics, scuba diving & love of animals
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