Yvonne Ramirez
Santa Ana
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
11
11
years of professional experience
Work History
Receptionist
Safeway Elite Services
03.2023 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Community Relations Specialist
Irvine Company
03.2023 - 03.2024
- Maintained accurate records of all leasing activity, ensuring compliance with local regulations and company policies.
- Coordinated move-in inspections and orientations for new tenants, setting clear expectations from the beginning of their occupancy.
- Facilitated seamless transitions between leases by coordinating move-out procedures according to established guidelines.
- Conducted regular property inspections to identify potential maintenance issues and ensure overall cleanliness and curb appeal.
- Increased lease renewal rates by building strong rapport with current tenants and addressing their concerns in a timely manner.
- Enhanced tenant satisfaction by promptly addressing concerns and providing excellent customer service.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Customer Service Sales Representative
Nordstrom
03.2014 - 03.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
Education
High School Diploma -
Santa Ana High School
Santa Ana, CA01-2009
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Data inputting
- Professional demeanor
- Front desk operations
- Calm demeanor
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Safeway Elite Services
03.2023 - Current
Community Relations Specialist
Irvine Company
03.2023 - 03.2024
Customer Service Sales Representative
Nordstrom
03.2014 - 03.2023
High School Diploma -
Santa Ana High School
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