Yvonne Ohene-Darko
North York,Canada
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
25
25
years of professional experience
Work History
Supervisor
Drich-Kitchen
01.2021 - Current
- Lead team training initiatives to enhance operational efficiency and staff performance.
- Streamlined workflow processes, reducing bottlenecks and improving overall productivity.
- Mentored junior staff, fostering skill development and encouraging a collaborative work environment.
- Implemented safety protocols, ensuring compliance and minimizing workplace incidents.
Sales Associate
Hudson’s Bay Toronto
01.2010 - 01.2017
- To provide customers with information and knowledge of Jewlery products
- Exceeded daily and monthly sales goals and targets
- Processed and received cash debit and credit card payments.
- Obtained customers information and set up new HBC credit card for eligible customers
Cashier
Money Mart
01.2005 - 01.2008
- Cashed customer’s paychecks
- Prepared paperwork for payday and money transfer transactions
- Answered phones and in person services
- Processed loans and other credit facilities
Customer service / Cashier
Tim Hortons
01.2001 - 01.2005
- Prepared and served customer orders in a timely manner.
- Promoted and sold new products as per company’s marketing strategy
- Balanced the cash register correctly at closing
Education
Food Service Worker Diploma -
Canadian All Care College
06.2025
Project Administration Diploma - undefined
Academy of Learning career College
11.2024
Social science Worker Diploma - undefined
Medix college
12.2005
Skills
- Strong verbal communication
- Collaborative team management
- Meticulous attention to detail
- Adaptability under pressure
- Time management
- Multi-tasking strength
- Complex Problem-solving
Accomplishments
- Increased productivity 60% by implementing several process improvements.
- Project Development - Collaborated with team of food service attendants in the development of customized serving techniques.
Languages
English
Full Professional
Interests
- Offering time and support to shelters for the homeless and women in particular
- Homelessness Outreach
- I enjoy cooking for friends and family gatherings
- Engaging in food photography and sharing culinary creations on social media
Timeline
Supervisor
Drich-Kitchen
01.2021 - Current
Sales Associate
Hudson’s Bay Toronto
01.2010 - 01.2017
Cashier
Money Mart
01.2005 - 01.2008
Customer service / Cashier
Tim Hortons
01.2001 - 01.2005
Project Administration Diploma - undefined
Academy of Learning career College
Social science Worker Diploma - undefined
Medix college
Food Service Worker Diploma -
Canadian All Care College
AWARDS/RECOGNITIONS/VOLUNTEER WORK - (OPTIONAL)
- Award, recognition or volunteer work Date
Similar Profiles
Maryjane OnyekaonwuMaryjane Onyekaonwu
Administrative Secretary at Drich Homes LimitedAdministrative Secretary at Drich Homes Limited
Chloe BrewingtonChloe Brewington
Server/Bartender at Clutch Kitchen & Kitchen and KocktailsServer/Bartender at Clutch Kitchen & Kitchen and Kocktails
Lewis BairdLewis Baird
Fitter's Assistant at Kitchen Studio (Dad's Kitchen-fitting Business)Fitter's Assistant at Kitchen Studio (Dad's Kitchen-fitting Business)
Nick CappaNick Cappa
Lead Cook; Kitchen Manager at Big Bone BBQLead Cook; Kitchen Manager at Big Bone BBQ
Karina Mariana Fuentes AltamiranoKarina Mariana Fuentes Altamirano
Registered Early Childhood Educator at North York Little Prints DaycareRegistered Early Childhood Educator at North York Little Prints Daycare