Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yvonne Nails

Sacramento

Summary


Experienced engineering professional prepared for administrative responsibilities in technical environments. Proven ability to streamline processes, manage documentation, and support engineering teams. Strong focus on collaboration, adaptability, and achieving project goals. Proficient in project coordination, scheduling, and resource management. Known for reliability and effective communication.

Overview

26
26
years of professional experience

Work History

Engineering Administrator

AT&T
09.2013 - 05.2023
  • Assisted in the development of new policies and procedures to enhance overall efficiency within the engineering department.
  • Improved departmental workflow with the implementation of time-saving organizational strategies and tools.
  • Facilitated meetings and presentations by preparing materials such as agendas, slideshows, and handouts for participants.
  • Maintained impeccable records for financial transactions, helping ensure the engineering department stayed within budgetary constraints.
  • Developed and maintained project schedules, coordinating with team members to ensure deadlines were met consistently.
  • Managed a comprehensive database of engineering documents, ensuring easy access to essential information for all team members.

Staff Associate

AT&T
07.2001 - 09.2013
  • Developed strong relationships with internal and external stakeholders to facilitate effective communication and collaboration.
  • Provided valuable input during brainstorming sessions, generating innovative ideas for future projects or initiatives.
  • Delivered high-quality work consistently, contributing significantly to the success of the team''s projects.
  • Implemented new strategies for staff training, leading to improved employee performance and retention rates.
  • Assisted in budget management, maintaining accurate records and supporting financial decisionmaking.
  • Exhibited strong adaptability skills when navigating shifting project priorities, ensuring timely completion of key milestones without sacrificing overall quality.
  • Established a positive working environment by fostering open communication channels within the team and promoting collaborative problem-solving efforts.
  • Maintained excellent attention to detail when reviewing documents or data entries, minimizing errors and enhancing overall accuracy.
  • Monitored project progress regularly, identifying potential issues early on and taking corrective action as needed.

Directory Assistance Operator

AT&T
02.1997 - 07.2001
  • Streamlined call handling processes for increased efficiency and reduced wait times.
  • Upheld strict confidentiality practices when dealing with sensitive customer information.
  • Resolved customer inquiries with professionalism and detailed knowledge of company services.
  • Handled a high volume of calls efficiently, prioritizing tasks and managing time effectively.
  • Contributed to team success by consistently meeting or exceeding individual performance metrics.
  • Improved caller experience by utilizing effective communication skills in addressing their needs.
  • Exceeded expectations in maintaining a low rate of errors while processing a large number of requests daily.
  • Provided excellent service, promptly connecting callers to requested numbers or businesses.
  • Ensured accuracy in directory information by staying up-to-date on changes and updates within the industry.
  • Managed challenging situations professionally and calmly, diffusing any issues that arose during calls.
  • Supported colleagues during peak periods, assisting with overflow calls when needed.
  • Helped callers locate specific businesses, residences or public buildings with mapping assistance.
  • Enhanced customer satisfaction by providing accurate and timely directory assistance information.
  • Conducted thorough research using multiple databases if necessary, ensuring accurate results were provided to callers.
  • Accessed number directories to provide relevant information to callers.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
  • Gathered customer information and promptly input data into computer system.
  • Performed data entry operations to update database with customer responses.

Education

High School Diploma -

Castlemont High School
Oakland, CA

Skills

  • Customer relations
  • Scheduling and planning
  • Document control
  • Budget tracking
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Active listening
  • Task prioritization
  • Professionalism
  • Data collection

Timeline

Engineering Administrator

AT&T
09.2013 - 05.2023

Staff Associate

AT&T
07.2001 - 09.2013

Directory Assistance Operator

AT&T
02.1997 - 07.2001

High School Diploma -

Castlemont High School

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Yvonne Nails