Yvonne Mercado
Fontana
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Test Center Administrator
Prometric Testing Center
04.2017 - Current
- Greet examinees and verify client approved ID
- Controlling testing areas by maintaining a working knowledge of policies, practices and procedures.
- Accurate collection of candidates ID and biometric information including finger prints
- Monitor candidates as they take their exam
- Resolve candidates issues or report them to the appropriate supervisor
- Protect security of all computer software in testing center
- Manage misconduct such as security or inappropriate conduct of candidates
- Report any and all issues that fall outside company guidelines to corporate
- Training new employees in all aspects of TCA duties
- Making sure all reports are accurate and detailed
Level 5 Associate
In N Out Burger
09.2009 - 02.2016
- Provide excellent customer service
- Promptly and empathetically handle concerns and complaints
- Demonstrate integrity and professionalism
- Great communication with other associates as well as with manger and guest
- Taking and making orders accurately and effeciently
Education
High School Diploma -
Upland High School
Upland, CASkills
- Typing accuracy
- Excellent phone etiquette
- Professional and mature
- Strong people and communication skills
- Maintains confidentiality
- Adaptability
- Ability to multitask
- Self starter
Timeline
Test Center Administrator
Prometric Testing Center
04.2017 - Current
Level 5 Associate
In N Out Burger
09.2009 - 02.2016
High School Diploma -
Upland High School
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