Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yvonne Marin

Anaheim

Summary

To obtain a challenging position as an Administrative Professional receptionist where I can utilize bilingual customer service experience and skills to contribute to the success of a company.

Experienced with managing front desk activities and maintaining welcoming atmosphere for patients. Efficient with HIPPA regulations. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

12
12
years of professional experience

Work History

Receptionist

SoCal Dermatology
01.2021 - 01.2025
  • Check-in Patients in a timely manner.
  • Answer phones in a professional manner providing answers when possible or taking messages when needed.
  • Keeping an organized appointment schedule and managing the doctors work calendar.
  • Verifying patients’ health insurance and maintaining efficient communication with other offices.
  • Carrying out billing processes and balance cash copay/cash visits.

Customer Service

Clarity Support Services
01.2018 - 01.2021
  • Compliance and correspondence.
  • Take initial calls and enroll several new clients into dept pay pro.
  • Review loans to ensure clients can enter the program they were sold on.
  • Review entirety of files before moving them onto the next step.

Sales

ObooJa II Beauty
01.2013 - 01.2018
  • Sales of multiple beauty products.
  • Customer service.
  • Handle cash and calls, greet customers as they walk in, place multiple orders.

Education

Cosmetology License -

Fullerton College
Fullerton, CA
01.2013

High School Diploma - undefined

Katella High School
Anaheim, CA
01.2008

Skills

  • Patience Patience is crucial for customer service professionals
  • Attentiveness The ability to truly listen to customers is crucial to providing great patient care
  • Emotional intelligence A great customer support representative knows how to relate delicate information to patients

Languages

English
Native or Bilingual

Timeline

Receptionist

SoCal Dermatology
01.2021 - 01.2025

Customer Service

Clarity Support Services
01.2018 - 01.2021

Sales

ObooJa II Beauty
01.2013 - 01.2018

High School Diploma - undefined

Katella High School

Cosmetology License -

Fullerton College
Yvonne Marin