Yvonne Kwok
Calgary,AB
Summary
Over 8 years' administrative experience for senior executives in luxury retail industry and 9 years reporting experience in banking industry. Highly self-motivated and pro-active team player with positive working attitude and relations with people at all levels. Developed an excellent organize and time management skills, able to work multiple tasks simultaneously, independently, and professionally.
Overview
20
20
years of professional experience
Work History
Service Desk Analyst
Royal Bank of Canada
Calgary, AB
07.2022 - Current
- Resolve and support technical issues that the internal employees are experiencing
- Monitoring and categorizing incoming calls and chats analyzing frequently-asked questions and defining procedures
- Evaluating the efficiency of new tools and utilities, used for help desk services.
- Participating in the analysis of client-identified issues or problems which may require changes to procedures, standards or systems.
- Ensuring employees receive excellent support during their engagement
Executive Assistant to Regional Chief Financial Officer, Asia Pacific
CHANEL Limited
Hong Kong
06.2013 - 01.2022
- Working as an administration role for CHANEL over 8 years in both locally and regionally, assisting both Regional CFO of Asia Pacific and Hong Kong & Macau CFO
- Perform full spectrum of professional secretarial support and personal assistant, includes calendar and travel management, complex meeting scheduling, expenses claim and budget planning for Finance department
- Provide seasonal support to all senior directs report to CFO
- Prepare monthly report, presentation materials and meeting minutes for management use
- Understand all needs from internal and external stakeholders, provide solution and maintain professional relationship
- Create and maintain Finance sharepoint to ensure Finance community in Asia Pacific are well communicated and connected
- Organize and coordinate with all markets across Asia Pacific for regional and global meetings, townhall and roadshows
- Coordinate management visits for senior visitors from region and global
Financial Reporting Analyst
UBS AG
Hong Kong
10.2009 - 06.2013
- Oversee the whole process of management financial data delivery to the head office
- Prepare monthly management report on Wealth Management products to facilitate internal business review and decision making
- Prepare and compiled full set of SOX documentation for weekly and monthly financial submissions and audit purpose
- Support and perform user acceptance test for MIS systems projects and provide business requirements for further system improvements and/or developments
Controller
UBS AG
Hong Kong
07.2006 - 09.2009
- Act as a regional coordinator to provide secretarial and administrative supports to senior executives and teams across Asia Pacific
- Calendar management for senior executives
- Coordinate and organize regional conferences, travel arrangement and offsite event
- Prepare presentation materials and meeting minutes in monthly regional meeting
- Prepare monthly expense claims report
Accounting Assistant
HSBC International Trustee Limited
Hong Kong
08.2004 - 03.2006
- Handle daily data entry and banking reconciliation
- Prepared clients' trust accounts, ad hoc schedules, and reports
- Identified risks and opportunities for internal clients and advisory to improve operation efficiency and to enhance investment return
Education
Bachelor of Commerce - Finance
Saint Mary's University
Halifax, Nova Scotia01.2004
High School Diploma -
Halifax West High School
Halifax, Nova Scotia01.2000
Skills
- Multi-tasking
- Organized
- Proactive
- Result Oriented
- Well Communication & Time Management
- Positive with can do attitude
- Team Player
- Microsoft Office applications
- Adobe Acrobat
- Workday
- Technical Support
Timeline
Service Desk Analyst
Royal Bank of Canada
07.2022 - Current
Executive Assistant to Regional Chief Financial Officer, Asia Pacific
CHANEL Limited
06.2013 - 01.2022
Financial Reporting Analyst
UBS AG
10.2009 - 06.2013
Controller
UBS AG
07.2006 - 09.2009
Accounting Assistant
HSBC International Trustee Limited
08.2004 - 03.2006
Bachelor of Commerce - Finance
Saint Mary's University
High School Diploma -
Halifax West High School
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