Yvonne Kroon
Arc Financial Collaboration
Calgary,AB
1
Language
1
Certification
11
Years of experience
Dynamic Business Administration Manager with a proven track record at Arc Financial Collaboration, excelling in operations management and team development. Successfully implemented process improvements that enhanced productivity and client satisfaction. Skilled in financial reporting and conflict resolution, driving strategic initiatives that increased market share and streamlined communication across departments.
Work History
Business Administration Manager
10 Years 7 Months- Supported interdepartmental collaboration to streamline communication processes and strengthen planning efforts.
- Applied practical solutions to address complex business challenges, improving overall performance and client satisfaction.
- Balanced competing priorities and schedules to optimize resource allocation across projects.
- Delivered strong customer service throughout all stages of client interactions to support satisfaction.
- Supported change management during organizational restructuring to limit disruption to operations and employee morale.
- Worked with sales teams to develop targeted marketing strategies that increased customer acquisition rates.
- Led cross-functional teams to achieve project goals on time and within budget constraints.
- Implemented new technologies to automate manual tasks, improving productivity and reducing errors.
- Mentored junior team members to support professional development and skill growth.
- Coordinated corporate events including conferences and trade shows to present products or services to potential clients or partners.
- Analyzed financial data to support budget planning and informed decision-making for long-term success.
- Developed and executed strategic plans for organizational growth, increasing profits and market share.
- Supported talent acquisition initiatives by attracting top candidates who contributed to company growth.
- Directed business processes from concept through end-user delivery.
- Prepared monthly reports.
- Built strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
- Prepared operational and salary budgets.
- Processed employee expense reports quickly to prevent delays in payouts.
- Coordinated daily administrative operations, ensuring accurate records and timely workflow support.
- Managed calendars, meetings, and correspondence to align priorities across departments.
Education
- Business Administration
Skills
Staff training and development
Operations management
Sales and marketing
Human resources management
Time management
Team collaboration
Effective communication
Eye for detail
Conflict resolution
Team development
Schedule management
Executive support
Staff supervision
PowerPoint
Microsoft Office Suite
Managing multiple projects
Corporate event management
Company event coordination
Financial reporting
Project collaboration
Business plan development
Sales management
Credit management
Team recruiting
Marketing strategy
Gap analysis
Database management
Conflict mediation
Web technologies and services
Project oversight
Process streamlining
Supply coordination
Digital banking products and services
Accounting software
Annual budget development
Languages
English
Full Professional
Affiliations
- International Association of Administrative Professionals
Certification
- Area of expertise License - Timeframe
- Area of certification Training - Timeframe
Timeline
Business Administration Manager
Arc Financial Collaboration
04.2016 - CurrentRead More
Create Career College
from Business Administration
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