Yvonne Islas
Escondido
Summary
Driven by cause to work diligently to accomplish measurable impact.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operation Support Specialist
Equus Workfoce Solutions
03.2025 - Current
- Conduct thorough assessments to understand a client's physical, psychological, social, financial, and functional needs.
- Collaborate with the client to identify goals, preferences, to reach self sufficiency in an employment plan/school
- Provide appropriate referrals to social services, mental health programs, and other community resources
- Identify and address potential barriers to care that might prevent the client from adhering to their plan or accessing services.
- Continuously monitor and evaluate the client's progress toward their goals and assess the effectiveness of the plan
- Maintain accurate and detailed records of client interactions, service plans, and case management activities using case management software
- Provide office assistance when needed
Office Administrative Assistant
SBHIS Insurance Services
04.2024 - 03.2025
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Responded to inquiries from callers seeking information.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Program Manager
Sails Group Inc.
01.2013 - 03.2024
- Coordinated transportation and schedules for six employees
- Oversaw intake to new consumers
- Validated time cards for all employees
- Managed building maintenance to ensure all standards were being met
- Tracked attendance for consumers of the program
- Creating and maintaining budgets
- Monitor program activities
- Coordinate the projects and their independencies
- Decide on suitable strategies and objectives
- Manage and utilize resources across projects
- Evaluate project performance
- Set timelines and due dates
- Provided assistance with interviews and hiring process
- Documentation
- Data Entry
Education
High School -
Valley High School
01.2012
Skills
- Positive attitude
- Problem-solving
- Time management
- Teamwork and collaboration
- Leadership qualities
- Decision-making
- Telephone reception
- Microsoft office/ PowerPoint
- Multitasking and organization
Certification
- Crisis Prevention Intervention Certification
- AED Certification
- CPR Certification
- First Aid Certification
Personal Information
Willing To Relocate: Anywhere
Languages
Spanish
Native or Bilingual
Timeline
Operation Support Specialist
Equus Workfoce Solutions
03.2025 - Current
Office Administrative Assistant
SBHIS Insurance Services
04.2024 - 03.2025
Program Manager
Sails Group Inc.
01.2013 - 03.2024
High School -
Valley High School