Yvonne Gao
Markham,ON
Summary
Client-centered receptionist with effective multitasking, communication and organizational skills. Schedules appointments, collects payments and files and maintains clients' records. Hardworking and courteous individual comfortable performing basic clerical duties, including photocopying, scanning and mailing.
Overview
11
11
years of professional experience
Work History
Clinic Receptionist and Manager
Green Meridian Wellness Centre
05.2014 - 03.2023
- Booking and managing client appointments online, in person and via phone
- Greet clients upon arrival, answer their queries cordially, and guide them to treatment rooms
- Maintaining accurate and clear financial and treatment record of clients
- Taking client's inquiries and feedback in appropriate manner and respond to them effectively and immediately.
Registered Massage Therapist
Arc Wellness Centre / Zen Spa
01.2013 - 05.2014
- Performing treatments at both locations of same clinic owner
- Document and filing patient's treatment information
- Being good team player in both clinical and spa setting
- Communicated well both with fellow estheticians and health practitioners.
Receptionist
Bei Yang Traditional Chinese Medicine Clinic
06.2012 - 01.2013
- Booked and call reminded clients of their appointment
- Updated and maintained information brochures
- Helped to translate and communicate between Mandarin Speaking doctor and English speaking clients
- Assisted in marketing and sales of herbal supplements.
Education
DCS / DEC - Registered Massage Therapist
Bryan College
Toronto, ON05.2012
Bachelor's Degree - Human Resource Management
York University
Toronto, ON05.2009
Skills
- Time Management
- Bookkeeping
- Customer Service
- Organization
- Communication
- Multitasking
- Adaptable to change
- Invoice Preparation
- Clerical Support
- Office Coordination
- Data Entry Software
- Administrative Support
Languages
Mandarin
Native or Bilingual
Cantonese
Professional Working
English
Native or Bilingual
Timeline
Clinic Receptionist and Manager
Green Meridian Wellness Centre
05.2014 - 03.2023
Registered Massage Therapist
Arc Wellness Centre / Zen Spa
01.2013 - 05.2014
Receptionist
Bei Yang Traditional Chinese Medicine Clinic
06.2012 - 01.2013
DCS / DEC - Registered Massage Therapist
Bryan College
Bachelor's Degree - Human Resource Management
York University
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