YVONNE CONNORS
Vancouver,Canada
Summary
Enthusiastic and reliable Individual who takes pride in providing excellent customer service . Skilled in anticipating customer needs, and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.Pro-Active in time-management and committed to making meaningful contributions to my workplace environement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress/Bar Tender / Housekeeping Duties
Grand Hotel Cairns
12.2023 - 12.2024
- Company Overview: Grand Hotel Cairns Queensland Australia
- Serving food& drinks to customers, clearing tables ,wiping down surfaces e.t.c
- Communicating effectively with chef and assistant chef on service orders and what they need assistance with in the kitchen
- Working as a team with my colleagues and ensuring the bar /restaurant is well kept i.e frequently changing the bin liners, unloading dishwasher ,emptying the bins, sweep& mopping of floors, doing stock-take and following procedures when opening and closing of the bar
- Welcoming Customers into the bar/restaurant , communicating with customers if they had any queries or issues on their food orders
- Communicating with staff effectively to ensure the customers had a pleasant experience overall with us.
Daycare/Room Leader Role
Oakwood Creche
08.2019 - 08.2022
- Ensured the children's everyday needs were catered for i.e napping changing feeding, nap times e.t.c.
- Working as a team with my colleagues,parents to ensure all children's needs are being met, and that they are happy and thriving daily in a warm &supportive environment.
- Planning activities be it Arts & Crafts, outdoor play,exploratory play aiding the children in their everyday learning.
- Being there for the children to support them in their times of need ,being their emotional support, plus communicating with them positively and ensuring their safety at all times
Education
Childcare Supervisory Management LEVEL 6 award - Childcare
Technological University Of The Shannon Midland West
Athlone County Westmeath Ireland06-2014
Level 5 Childcare Award - Early Learning And Child Care
Galway Community College
Wellpark Galway Ireland06-2012
Skills
- Customer service
- Strong multitasking
- Safe food handling
- Greeting guests
- Team collaboration
- Time management
- Cash handling
- Cleanliness
Awards
- Serving it right Certificate
- Level 5 & 6 Certificate Award
- Full Irish driving Licence
- Care of Elderly person award Certificate
- Special Needs Assistant Level 5 Award
Languages
English
Native or Bilingual
Certification
* Serving It Right Certification
* level 6 Award Childcare Supervisory Management
* Lecel 5 Award In Childcare
Timeline
Waitress/Bar Tender / Housekeeping Duties
Grand Hotel Cairns
12.2023 - 12.2024
Daycare/Room Leader Role
Oakwood Creche
08.2019 - 08.2022
Childcare Supervisory Management LEVEL 6 award - Childcare
Technological University Of The Shannon Midland West
Level 5 Childcare Award - Early Learning And Child Care
Galway Community College
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