Yvonne Bedard
Langley,BC
Summary
Hardworking Medical Office Manager/Assistant with extensive clerical and supervisory experience. .
Creates patient satisfaction through efficient scheduling, addressing questions and complaints. Strong organization abilities. Dependable and detail-oriented to to manage multiple tasks priorities.
Overview
35
35
years of professional experience
Work History
Medical Office Manager
Brookswood Family Practice
Langley, BC
01.2016 - 12.2023
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities. .
- Monitored office supplies to replenish needed inventory before depletion.
- booking referrals and diagnostic tests.
- Trained new staff on office procedures, software programs and customer service protocols.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
Expeditor
Conair Group inc.
Abbotsford, BC
06.2013 - 12.2015
- Contacted suppliers to verify shipment details.
- Traced missing material and shipments through vendor and customer communications.
- Coordinated with warehouses to ensure that items are properly located in the correct areas prior to shipment.
- Ensured timely delivery of goods to customers by coordinating with suppliers and carriers.
Medical Office Assistant
Langley Family Practice
Langley, BC
09.2006 - 05.2013
- Receptionist for a very busy five physician family practice.
- Answering a seven line telephone system.
- Arranging schedules for all the doctors. Booking appointments,referrals and tests for patients.
- Accounts receivable and payable including collections of outstanding accounts.
- Payroll for a staff of nine employees.
- Assisting doctors with patient set up prior to appointment.
Medical Office Assistant
Walnut Grove Family Practice
Langley, BC
04.2001 - 04.2001
- Managed front office customer service, answering phones and appointment management.
- Processed referrals for specialist visits or diagnostic tests.
- Medical billing, Including patient accounts receivable/payables and third-party billing.
- Maintaining and ordering office and medical supplies.
- Setting up treatment rooms prior to procedures.
Manager of a Medical Temporary Placement Company
West Coast MOA Services Inc.
Surrey, BC
05.1999 - 10.2000
- Interviewing , screening and testing MOA candidates for permanent, part-time and temporary employment.
- I also handled advertising, accounts receivable and all various office duties.
- I also worked as a temporary MOA on short notice assignments when required.
Physiotherapy Assistant
Langley Physiotherapy Corp.
Fort Langley, BC
02.1997 - 10.1998
- This position required the scheduling of appointments for three physiotherapists.
- I was also responsible for setting up various treatment modalities on patients.
- Maintaining all aspects of billing procedures and general office duties.
Medical Office Assistant
White Rock Internal Medical Clinic
White Rock, BC
05.1989 - 11.1997
- Scheduled and confirmed patient appointments and consultations.
- Compiled and coded patient information or data in appropriate computer system.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Booking OR and surgical daycare procedure.
Education
Certificate - Medical Terminology And Anatomy Level 1&2
Surrey School District
Surrey 01-1988
Accounting Studies
Surrey School District
Surrey 09-1987
Clerk Typist Diploma - Secretarial
Red River College of Applied Arts, Science And Technology
Winnipeg, MB04-1982
Skills
- Attention to Detail
- Billing Processes
- EMR Software
- Medical Practice Operations
- Staff Scheduling
- Team Leadership
- Strong Work Ethic
- Reception Management
- Effective Multitasking
- Medical Procedures Scheduling
- Inventory Control
- Administrative Support
References
References available upon request.
Timeline
Medical Office Manager
Brookswood Family Practice
01.2016 - 12.2023
Expeditor
Conair Group inc.
06.2013 - 12.2015
Medical Office Assistant
Langley Family Practice
09.2006 - 05.2013
Medical Office Assistant
Walnut Grove Family Practice
04.2001 - 04.2001
Manager of a Medical Temporary Placement Company
West Coast MOA Services Inc.
05.1999 - 10.2000
Physiotherapy Assistant
Langley Physiotherapy Corp.
02.1997 - 10.1998
Medical Office Assistant
White Rock Internal Medical Clinic
05.1989 - 11.1997
Certificate - Medical Terminology And Anatomy Level 1&2
Surrey School District
Accounting Studies
Surrey School District
Clerk Typist Diploma - Secretarial
Red River College of Applied Arts, Science And Technology
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