Yvonne ABGOADO
Charlottetown,Prince Edward Island
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at being a sales associate and completing cash register transactions.
Overview
3
3
years of professional experience
Work History
Sales Associate
Goil Ghana Limited
06.2021 - 07.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
Team Lead,Customer Service Representative
Rapid Intervention Microfinance
03.2019 - 02.2021
- Worked as customer service for a year and was promoted to team lead.
- Led employee relations through effective communication, coaching, training, and development.
- Built strong relationships with customers through positive attitude and attentive response.
- Coordinated team collaboration to share ideas and build best practices.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- · Displayed discretion at handling confidential information and ensuring customer satisfaction.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- · Assisted in meetings, planning and organization.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - Political Science
University of Prince Edward Island
Charlottetown, PE09.2026
Skills
- Microsoft applications proficiency
- Cash Handling
- Product and Service Sales
- Time Management
- Call center experience
Languages
English
Timeline
Sales Associate
Goil Ghana Limited
06.2021 - 07.2022
Team Lead,Customer Service Representative
Rapid Intervention Microfinance
03.2019 - 02.2021
Bachelor of Arts - Political Science
University of Prince Edward Island
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