Yvonce nguyen
San Jose
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostesss/Server
Toro Sushi
Fremont
09.2024 - Current
- Managed booking schedules and communicated details to servers for pre-arranged seating.
- Accepted payments from guests for dine-in and take-out foods.
- Built positive relationships with other front-of-house and kitchen staff.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Ensured compliance with health and safety regulations at all times.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Set up tables in between patrons to reduce wait times.
- Accurately recorded orders on cash register and point-of-sale system.
Sales Lead Keyholder
Garage Clothing USA
Milpitas
12.2023 - 01.2025
- Monitored daily activities of employees including register transactions and stocking shelves.
- Greeted customers to determine wants or needs.
- Handled returns and exchanges according to company policies.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
- Collaborated with management to determine key tasks and delegate to staff members.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Supervised bank deposits and security procedures to support store opening and closing.
- Handled inventory receiving, pricing agreements and internal inventory management.
Medical Receptionist
Minh Q Thai MD
San Jose
06.2023 - 09.2023
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- provider time and treatment room utilization.
- Processed referrals for specialist care when requested by physicians or patients.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Monitored and recorded patient vital signs.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Education
High School Diploma -
Piedmont Hills High School
San Jose05-2023
Some College (No Degree) - Medical Science
Silicon Valley Career Technical Education
San Jose05-2023
Skills
- Booking management
- Point-of-sale operation
- Event coordination
- Customer service
- Inventory management
- Sales strategies
- Team collaboration
- Product knowledge
- Financial transactions
Certification
- Basic Life Support Certification (BLS Certification)
- CPR Certified
- Food Handler Certified
Languages
Vietnamese
Professional
Accomplishments
- leadership roles
- managed my own business
Timeline
Hostesss/Server
Toro Sushi
09.2024 - Current
Sales Lead Keyholder
Garage Clothing USA
12.2023 - 01.2025
Medical Receptionist
Minh Q Thai MD
06.2023 - 09.2023
High School Diploma -
Piedmont Hills High School
Some College (No Degree) - Medical Science
Silicon Valley Career Technical Education
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