YVHAN AGUSTIN GONZALEZ HINOJOSA
Toronto,ON
Summary
Motivated and safety-conscious newly licensed pilot with a strong foundation in flight operations, aviation regulations, and
crew communications. Eager to begin my professional career with a company where I can grow, contribute, and continue to
uphold the highest standards of safety and service
Overview
3
3
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Duty Manager
AEROMEXICO
Toronto, Ontario
02.2025 - Current
- Developed and implemented airport safety protocols to ensure compliance with federal regulations.
- Resolved conflicts between customers or staff members pertaining to air travel arrangements or complaints about service levels.
- Facilitated communication between airline representatives, ground crews, pilots, passengers and other stakeholders involved in air travel activities.
- Implemented policies designed to enhance customer satisfaction ratings for passengers using the airport's services.
- Provided leadership guidance and direction for a team of aviation professionals working at the airport.
- Monthly meeting with the Airport Authority to discuss operations related to both the below-wing and above-wing areas
- Managed daily operations of the airport, including air traffic control, security, baggage handling and passenger services.
- Ensured all staff members adhere to established safety standards in accordance with Transport Canada regulations.
- Maintained up-to-date records of flight schedules, aircraft maintenance logs and personnel files.
- Acted as emergency management leader to address medical emergencies and flight operation obstacles.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
- Communicated with flight operations teams to coordinate cargo management and smooth flow of goods.
- Adjusted flight itineraries and communicated changes with the providers.
- Updated and maintained databases with current information.
Customer Service Supervisor
SAMSIC
Montreal, Quebec
04.2023 - 02.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Resolved customer complaints or answered customers' questions.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Operations Supervisor
ATS
Montreal, Quebec
06.2022 - 04.2023
- Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
- Inspected airfield conditions to verify compliance with federal regulatory requirements.
- Assisted with the boarding process, ensuring that all necessary documents were in order.
- Protected team members and other staff from harm with diligent enforcement of safety and security measures.
- Conducted performance calculations to determine aircraft weight and balance limits.
- Ensured that proper paperwork was completed for each flight including weight and balance calculations, hazardous materials declarations, crew certifications and navigational charts.
Education
High School Diploma -
COLEGIO IBERO TIJUANA
TIJUANA, MEXICO 07-2020
PILOT TRAINING - PILOT TRAINING
ACADEMY OF AERONAUTICS
Montreal, QC 11.2021 - 02.2024
Skills
- Safety protocol development
- Conflict resolution
- Regulatory compliance
- Emergency response planning
- Customer satisfaction enhancement
- Team leadership
Languages
Spanish
Native language
English
Proficient (C2)
C2
Certification
- Commercial Pilot License
- 200 hours total time
- Cessna 152, 172
- Piper Cherokee, Seneca
Timeline
Duty Manager
AEROMEXICO
02.2025 - Current
Customer Service Supervisor
SAMSIC
04.2023 - 02.2024
Operations Supervisor
ATS
06.2022 - 04.2023
PILOT TRAINING - PILOT TRAINING
ACADEMY OF AERONAUTICS
11.2021 - 02.2024
High School Diploma -
COLEGIO IBERO TIJUANA
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