Yvette Joy Sta. Ana
International Medical Graduate
Kelowna,Canada
Summary
A detail-oriented International Medical Graduate (IMG) with comprehensive experience managing patients in a clinical setting. Delivered high-quality treatment plans tailored to each patient's goal and ensured patient satisfaction through thorough assessments and effective communication. Demonstrated expertise in assistive and administrative capacities, consistently providing professional and efficient patient care throughout the entire visit, from first impressions to check out. Shows proficiency in medical terminology, diagnostic procedures and therapeutic strategies. Exhibited effective leadership skills in providing professional service with integrity and compassion. Served a central role in the clinic's financial growth, patient retention, enhanced brand awareness, and sales and marketing optimization.
Overview
13
13
years of professional experience
Work History
Slot Attendant/Guest Services Representative
Chances Casino
01.2023 - Current
- Pay out jackpot winnings and handle all cash transactions accurately
- Lotto terminal operation
- BCLC Encore membership sign-up and free play redemption
- Work closely with the marketing department to carry out promotions and host casino marketing campaigns
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
Patient Care Associate
DermMedica
10.2022 - 01.2023
- Receive patients, conduct initial interview and assessment, assist the physician in treatments and procedures
- Answer phone calls, scheduling of patients, post-treatment follow-up and others
- Advise patients on skin care and recommend products carried by the clinic
Attending Physician / Sales and Marketing Assistant
Regenesis
02.2016 - 06.2022
- Diagnosis and management of patients using thorough assessment and diagnostic procedures
- Performs in-clinic cosmetic and anti-aging procedures such as neuromodulator injections, fillers, threads, various laser treatments, tattoo removal, excision of lesions, and many others
- Educates patients in post-treatment care and preventative practices
- Responsible for maintaining positive relationships with patients, staff, and suppliers
- Collaborates with specialists for co-management of complicated cases
- Supporting the sales and marketing team by collecting images for marketing content, timing of release, initial ad design, social media engagement, bundling of services, and more
- Involved in creating and launching various new treatment programs – including development of treatment protocols and risk mitigation strategies
- Optimized patient onboarding processes, leading to a 40% gain in monthly new patient acquisition
- Led efforts to increase repeat sales of products and services by 40%
- Primarily accountable for achieving monthly sales targets (increased company revenue by at least 50%)
- Used sales techniques such as cold-calling, upselling and cross-selling which were tailored to each patient’s needs
- Key contact person for customer complaints and problem resolution
- Represents the company in local and international conventions and events
- Administrative tasks such as patient scheduling, documentation and record-keeping, post-treatment follow-up, payroll, cash handling and disbursements, and others
- Facilitates training of new staff and their continuous education by conducting lectures, demos, and return demos
General Practitioner
Hi-Precision Diagnostics
09.2014 - 06.2016
- Primary consultant for walk-in patients including examination, diagnoses, and treatment
- Collection of specimens including blood, cheek swab, Pap smear, and others
Examining Physician and Out-Patient Consultant
International Health Aide Diagnostic Services (IHADS)
03.2012 - 10.2012
- Examine all out-going seafarers and general out–patient consultation for walk-in patients
- Responsible for diagnosis of medical conditions and prescribing appropriate medications prior to departure
Education
Post-Baccalaureate Diploma - Marketing
Okanagan College
Kelowna, B.C.04.2025
Clinical Dermatology Course for Family Physicians -
National Skin Center
Singapore01.2019
Clinical and Aesthetic Dermatology -
Medical Skin Health Training Foundation, Inc.
Quezon City, Philippines01.2017
Basic Course in Occupational Medicine -
Philippine College of Occupational Medicine
Muntinlupa City, Philippines01.2014
Doctor of Medicine -
Pamantasan ng Lungsod ng Maynila
Intramuros, Manila01.2010
Bachelor of Science - Major in Genetics
University of the Philippines Los Baños
Los Baños, Laguna01.2006
Skills
- Clinical Reasoning
- Organizational Skills
- Adaptability
- Fast Learner
- Efficient multitasking
- Team player attitude
- Decision-making capacity
- Marketing competencies, including Marketing Research and Analytics
- Project Management
Professional Society Memberships
- Philippine Association of Primary Skin Health Physicians, Inc. (PAPSHPI), Diplomate
- Philippine Medical Association – Muntinlupa City Medical Society, Member
- Dermatology, Aesthetics, and Surgery International League (DASIL), Member
- National Skin Center, Singapore, Alumnus
Post Graduate Training
- Clinical Dermatology Course for Family Physicians, National Skin Center, Mandalay Road, Singapore, 2019
- Basic Course in Occupational Medicine, Philippine College of Occupational Medicine, Asian Hospital and Medical Center, Muntinlupa City, Philippines, 2014
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Affiliations
- Philippine Association of Primary Skin Health Physicians, Inc. (PAPSHPI)
- Philippine Medical Association (PMA)
- Dermatology, Aesthetics, and Surgery International League (DASIL)
- National Skin Center, Singapore
Timeline
Slot Attendant/Guest Services Representative
Chances Casino
01.2023 - Current
Patient Care Associate
DermMedica
10.2022 - 01.2023
Attending Physician / Sales and Marketing Assistant
Regenesis
02.2016 - 06.2022
General Practitioner
Hi-Precision Diagnostics
09.2014 - 06.2016
Examining Physician and Out-Patient Consultant
International Health Aide Diagnostic Services (IHADS)
03.2012 - 10.2012
Basic Course in Occupational Medicine -
Philippine College of Occupational Medicine
Doctor of Medicine -
Pamantasan ng Lungsod ng Maynila
Bachelor of Science - Major in Genetics
University of the Philippines Los Baños
Post-Baccalaureate Diploma - Marketing
Okanagan College
Clinical Dermatology Course for Family Physicians -
National Skin Center
Clinical and Aesthetic Dermatology -
Medical Skin Health Training Foundation, Inc.
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