Yvette Chagolla
Riverside
Summary
Dedicated and detail-oriented administrative professional with over 5 years of experience supporting executives, coordinating operations, and managing healthcare and higher education environments. Recognized for strong leadership, organizational excellence, and the ability to thrive under pressure. Skilled in project coordination, process improvement, and delivering high-quality service while fostering teamwork and efficiency. Experienced Professional with a strong background in advancement and development. Skilled in donor relations, event coordination, and fundraising strategies. Valued team collaborator known for adaptability and delivering impactful results while managing complex projects. Strong communication, project management, and organizational skills. Known for collaborative approach and commitment to excellence, with a significant emphasis upon organizational growth and success in dynamic environments.
Overview
11
11
years of professional experience
Work History
Advancement Coordinator
University of Redlands
Redlands, CA
03.2025 - Current
- Provide executive administrative support including calendar management, meetings, and travel arrangements.
- Prepare reports, presentations, and large-scale mailings (newsletters, invitations, programs).
- Track budgets, reconcile expenses, and process purchase orders and check requests.
- Coordinate office operations, vendor relations, and maintenance requests.
- Support gift planning administration, marketing, and gift processing.
- Coordinated fundraising initiatives to enhance donor engagement and improve alumni relations.
- Collaborated with departments to align advancement goals with institutional priorities, fostering a unified approach to fundraising.
- Established relationships with key stakeholders to strengthen partnerships and support strategic fundraising efforts.
- Led initiatives to streamline processes within the advancement office, improving workflow and increasing productivity across projects.
- Improved database management by implementing efficient systems for updating and maintaining accurate donor records.
- Enhanced donor relations by effectively managing and tracking all communication with donors, including acknowledgment letters and other correspondence.
- Contributed to the development of annual giving strategies, helping increase overall revenue from year to year.
- Collaborated with cross-functional teams in planning special events that showcased organizational accomplishments and inspired attendees to become supporters.
- Organized and conducted donor prospecting meetings, leading to increased interest in the organization''s mission and potential investment opportunities.
- Collaborated with graphic designers and other creative professionals for the production of visually appealing marketing materials that effectively communicated campaign goals, resulting in higher donor engagement rates.
- Managed event logistics for university advancement programs, ensuring seamless execution and participant satisfaction.
Administrative Assistant III (Contract)
Kaiser Permanente Hospital
Riverside, CA
03.2022 - 12.2024
- Conducted patient outreach to schedule appointments and update records.
- Performed data entry and created spreadsheets to assess patient demographics and history.
- Supported physicians and staff by ensuring accurate documentation.
- Assisted in preparation of reports and presentations for departmental meetings, enhancing communication accuracy.
- Trained new administrative staff on operational procedures, promoting consistency in service delivery.
- Coordinated interdepartmental communications, fostering collaboration between clinical and administrative teams.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
Office Clerk/Receptionist (Per Diem)
Loma Linda University Faculty Medical Clinic
Redlands, CA
09.2021 - 03.2022
- Managed Covid-19 contact tracing, reporting, and clearance documentation for staff.
- Entered and maintained medical records in ReadySet and MyChart databases.
- Coordinated flu and TB vaccine compliance for faculty.
- Managed patient records and ensured compliance with confidentiality regulations.
- Processed insurance claims and verified patient eligibility efficiently.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Coordinated and scheduled meetings and appointments.
- Maintained accurate electronic health records to support clinical staff and improve data retrieval
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Activities Director & Admin Support
American Cruise Lines
Guilford, CT
02.2021 - 08.2021
- Organized and managed high-value guest events and excursions ($1K–$6K per passenger).
- Oversaw financial reporting, employee schedules, and vendor coordination.
- Delivered exceptional guest service and handled on-board administrative functions.
- Developed engaging activities tailored to diverse passenger interests, enhancing overall guest satisfaction.
- Collaborated with crew to coordinate seamless event execution, ensuring smooth operations on board.
- Managed scheduling and logistics for onboard events, optimizing resource allocation and operational efficiency.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Developed meaningful relationships with passengers, gaining insight into their personal histories and preferences in order to better serve their needs.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Medical Data Entry/Mail Clerk
Arrowhead Evaluations
Redlands, CA
12.2020 - 01.2021
- Transcribed medical forms and coordinated documentation for workers’ compensation cases.
- Processed legal and medical forms and maintained physician records.
- Processed incoming and outgoing mail efficiently, ensuring timely delivery and adherence to protocols.
- Managed sorting and distribution of mail using automated systems to enhance workflow efficiency.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
- Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
Administrative Intern
Loma Linda University Children's Hospital
Loma Linda, CA
12.2018 - 11.2019
- Supported pediatric oncology floor with scheduling, event planning, and reporting.
- Received CPR, patient care, and isolation training while assisting medical staff.
- Coordinated patient scheduling and managed appointments to optimize clinic workflow.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Organized events and workshops to promote community engagement and health education initiatives.
- Managed multiple priorities effectively by utilizing strong organizational skills and regularly updating task lists to ensure deadlines were met.
- Demonstrated flexibility and adaptability when faced with changing demands, prioritizing tasks effectively to accommodate new challenges or responsibilities.
- Coordinated with multiple departments for event planning, ensuring seamless execution of company functions.
Team Lead
Jamba Juice
Riverside, CA
03.2017 - 11.2018
- Managed scheduling, staff training, cash handling, and payroll paperwork.
- Provided customer service while supervising front-line operations.
- Led daily operations to enhance team performance and customer satisfaction.
- Trained and mentored staff to improve product knowledge and service efficiency.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Library Assistant
La Sierra University Campus Library
Riverside, CA
08.2016 - 04.2017
- Organized and cataloged materials using the Dewey Decimal System.
- Assisted students with research and administrative needs.
- Assisted patrons in locating resources and utilizing library systems effectively.
- Supported cataloging and classification of library materials to enhance accessibility.
- Managed circulation desk operations, ensuring efficient check-out and return processes.
- Collaborated with faculty to identify and procure relevant academic resources.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
- Supported academic research by compiling specialized bibliographies upon request.
Receptionist
Munoz Construction
Redlands, CA
03.2015 - 06.2016
- Handled calls, schedules, data entry, and filing for office operations.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between clients and project teams to streamline workflow.
- Handled multi-line phone system, directing calls to appropriate departments seamlessly.
- Maintained accurate records of client interactions and project updates in database systems.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Compiled information from files and research to satisfy information requests.
Education
Bachelor of Science - Health Science
Purdue Global University
10-2026
Associate of Science - Kinesiology
Riverside Community College
01-2022
Associate/Certificate - Healthcare Administration
La Sierra University
01-2018
Skills
- Administrative & Managerial Support
- Calendar & Schedule Management
- Data Entry & Reporting (Excel, Microsoft Office)
- Event Planning & Coordination
- Budgeting & Expense Reconciliation
- Customer & Patient Relations
- Leadership & Team Training
- Problem Solving & Critical Thinking
- CPR & BLS Certified
- Typing: 70 WPM
- Nonprofit experience
- Donor relations
- Fundraising expertise
- Board relations
- Public relations
- Event planning
- Fundraising
- Volunteer coordination
- Communications
- Collaboration
- Community outreach
- Problem-solving aptitude
- Project management
- Interpersonal skills
- Adaptability and flexibility
- Excellent communication
- Attention to detail
- Time management
- Teamwork and collaboration
Affiliations
- Red Cross & Pre-Med Society Member
- Youth Group Leader, Christ the Redeemer Church
Timeline
Advancement Coordinator
University of Redlands
03.2025 - Current
Administrative Assistant III (Contract)
Kaiser Permanente Hospital
03.2022 - 12.2024
Office Clerk/Receptionist (Per Diem)
Loma Linda University Faculty Medical Clinic
09.2021 - 03.2022
Activities Director & Admin Support
American Cruise Lines
02.2021 - 08.2021
Medical Data Entry/Mail Clerk
Arrowhead Evaluations
12.2020 - 01.2021
Administrative Intern
Loma Linda University Children's Hospital
12.2018 - 11.2019
Team Lead
Jamba Juice
03.2017 - 11.2018
Library Assistant
La Sierra University Campus Library
08.2016 - 04.2017
Receptionist
Munoz Construction
03.2015 - 06.2016
Associate of Science - Kinesiology
Riverside Community College
Associate/Certificate - Healthcare Administration
La Sierra University
Bachelor of Science - Health Science
Purdue Global University
Executive Board Member for Town & Gown Organization
Town & Gown is a non-profit organization whose purpose is to support the University of Redlands through scholarships for students, service grants for faculty, and continually enhancing the town & gown relationship.