Yvette St. Louis
Fergus,ON
Summary
Pursuing a part-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Successfully mentored new staff, enhancing team performance and recognized for exceptional customer service and effective problem solving in high-pressure environments, ensuring compliance with regulatory standards and fostering a supportive workplace.
Overview
19
19
years of professional experience
Work History
Registered Pharmacy Technician
Groves Memorial Community Hospital
03.2007 - Current
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, and updating patient profiles.
- Demonstrated strong attention to detail when preparing customized compound chemotherapy medications as per the needs of individual patients.
- Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
- Contributed to successful regulatory inspections by following all policies related to controlled substances handling procedures and documentation requirements.
- Mentored new pharmacy technicians and students during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
- Answered incoming phone calls and addressed questions from nursing and healthcare providers. Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Senior Wait Staff Member
Angels Diner
06.2006 - 03.2007
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Assisted in training new waitstaff members to improve team performance and maintain high levels of service quality.
- Developed rapport with regular customers through personalized interactions, generating repeat visits and positive word-of-mouth referrals.
- Resolved customer complaints professionally, retaining customer loyalty and minimizing negative impact on business reputation.
- Exhibited strong multitasking abilities by handling multiple tables simultaneously without compromising service quality or guest satisfaction.
- Managed cash transactions accurately, ensuring seamless payment processing for guests at the end of their meal.
- Contributed to a positive workplace atmosphere through teamwork, collaboration, and a strong work ethic.
Education
Bachelor of Science - Pharmacy
St. Clair College of Applied Arts And Technology
Windsor06-2002
Skills
- Sterile Aseptic technique
- Critical thinking
- Organizational
- Problem-solving
- Time management
- Teaching/Training
- Communication and active listening
- Documentation and reporting
- Exceptional patient/customer service
Timeline
Registered Pharmacy Technician
Groves Memorial Community Hospital
03.2007 - Current
Senior Wait Staff Member
Angels Diner
06.2006 - 03.2007
Bachelor of Science - Pharmacy
St. Clair College of Applied Arts And Technology
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